The UPS Store, Vernon, BC

Patti Rogers - 2022-08-28

The staff here really go above and beyond. When I was sending out my used iPhone and remembered later in the day that I forgot to remove SIM card, Joanne sprang into action. When the truck came back she found my package, opened it, removed my SIM, resealed package so it went out with the truck. She even went as far as inserting SIM in my new phone for me. A very stressful situation was turned into a very grateful and happy customer experience. Thanks UPS and Joanne!!!!

Rainey Weebler - 2022-11-04

The store would not release my package because my drivers license didnt have my stores address on it. They then did not respond to the request from UPS customer service to have it redelivered to my store. I made 2 requests as they didn't send it the first time. Now the package is further away in Kelowna and ill be lucky to get my package 3 weeks later. Been using UPS for years with only minor issues, will definitely be finding another shipper for our business.

Mark Langer - 2022-03-31

I have no issue with the specific individuals at this store, my issue is with how incompetent UPS is in general, their horrendous customer service, and I highly advise everyone to ship with pretty much any other shipping service provider. We paid a significant price to ship a homemade Christmas package (hand written letters in calligraphy, paintings from kids, letters from kids, hand-made story from kids) to my sister in Ireland. We were assured they would arrive by Christmas. Once the package got to Ireland they were unable to deliver it for various reasons that seemed to change daily. Over the next three months I have called UPS around 15 times to figure out why the package is sitting in the warehouse in Ireland. Every time I called, someone brushed me off saying "I will personally look into this and we will contact you within two days". No one ever contacted me. The exact same thing happened again and again and again. At one point I demanded to talk to a manager, so they put me through to a line that just rang. I let it ring for 65 minutes before eventually hanging up. I suspect that was their intention to just end the call. Recently I saw on the tracking system that the package is now being returned to me, again for reasons no one can explain. I understand problems arise, but UPS customer support is horrendous. They repeatedly just brushed me aside with no intention of contacting me or finding a solution, that much is obvious now. I guess I should have specified that I wanted the package to arrive by Christmas 2021....not 2022! So, as soon as it arrives back to me (if that ever happens?) I'll be shipping it with a carrier that is able to deliver it.

Onno Van Gilder - 2022-06-24

I have had a Suite # with this particular store for over 10 years---I find that the manager Tanya is always trying to improve on the shopping experience...I have had lots of parcels sent to this store from Amazon and others and have never ever had a problem with the receipt of my packages.The staff is incredibly knowledgable and curtious.They even have a sense of humor which is strange for any business today...If you are not a part of this UPS crew i suggest you get on board and enjoy the servic i enjoy 5 thumbs up for this business

Jake Reid - 2020-09-01

Went in to ship a warranty return with a defective item worth $60 new. The employee told me it would cost $50 and I have no other options. Contacted UPS support and the products company, they told me shipping is free. UPS is a terrible company regardless, but I can't imagine how many people had a similar situation to me & just paid the "fees". You're better off talking to them on Twitter than in person.