S Gurholt - 10/28/2025 21:11:37
Main Issue: Unnecessary difficulty retrieving a parcel after unsuccessful delivery attempt. I knew my parcel might arrive while we were out of town for two weeks and had notified the company I was purchasing from. I was assured that I would receive an email/text that offered the option to reschedule delivery. I did not receive any correspondence at all. Arrived home to find two Loomis Delivery Attempt notices. The notice said the parcel would be held 5 days; we arrived home on the 5th day. The delivery notice sheet did not include any way to contact Loomis except the website. The website also lacked any local location or phone number for me to contact delivery person. Tried the online Loomis Chat assistant: that feature repeated everything I said, then wanted to charge $5 to connect me with an actual person. Finally found a phone number buried online. Waited on hold for 10-15 minutes. Was at last provided with a local address for the carrier that had attempted to deliver. Drove to that address (in industrial park), which was a warehouse. Serendipitously, a Loomis truck was also pulling in to the parking lot. He said, "You're lucky to catch me, as usually nobody's here on Monday." He noted he had called when he had tried to deliver (the number had come up on my phone with no Caller ID, so I had ignored it). No voice message was left. I asked whether he'd sent an email--"No, we don't send emails." He unlocked a door and gave me my parcel.
