Day & Ross Dedicated Logistics, London, ON

Dave S - 2022-11-25

Should change their name to Day & Loss. Called day before to give me a 8am to 5pm delivery window. They shipped from 1 hour away. They should know the order of deliveries on the route to narrow that down (I worked as a truck delivery driver for 16 years) It’s now 7:30pm as I write this with no word from drivers or dispatch. Cust service phone closed at 5pm.

Lucas Silveira - 2022-04-06

What a horrible experience. I was waiting for a Costco delivery and received a call the day before saying that i should expect it the next day with a 1 hour heads up phone call. The lady on the phone also confirmed for me that they would be dropping the delivery just inside my door. Great, i thought.... Early afternoon the next day, i received a call from the delivery drivers (using their personal phones for some reason), saying they'd be here in 15 minutes.... Ok... Then they didn't show up for almost 2 full hours. Is GPS not provided to your drivers? Next, they parked their truck completely blocking my next door neighbors driveway for no reason. There was plenty of room to park alongside the lawn. I already received 1 angry complaint from said neighbor. They then insisted on dropping the delivery in my garage even though I specifically requested and confirmed that they would drop inside my front door. They said it was too heavy..... What would've happened if i had selected the "Room of Choice" service. They had no answer for this other than saying it's too heavy. I was left to scramble to open up enough space in my garage. The wooden box the product came in was beyond damaged, which they wouldn't acknowledge. Then they insisted on leaving the large wooden pallet with me too. I have no where to dispose of that in my town so now I'm left with two large piles of wood in my garage. Absolutely terrible experience. Will not ever have a delivery from them again.

Bob Hunt - 2022-05-03

Worst shipping company! Beware! We have wasted too many hours on the phone this past week trying to get them to pick up our shipment that has already been paid for. We call every day and every day we are told this would be picked up and everyday it sits on the dock waiting for this pathetic company to pick it up. It has been a week now, if you run a business and your shipments are important to run on schedule DO NOT USE THIS COMPANY

Chaotic Atmosphere - 2022-09-30

Excellent service. Driver even offered to help me carry the 55" Samsung LCD TV to my door.

T Ak - 2021-08-30

I also am giving a 1 star because 0 is not an option. They delivered someone else’s order from the same company to my house and now claim my order is “missing” and we need to file a claim. How convenient that it was picked up by Day and Ross from a warehouse and it has been in their possession ever since and now they do not have it. Hope the employee who took it home is enjoying it at my expense. Avoid this company at all cost.