Canpar / Loomis Express, Kingston, ON

Steph Dunn - 2022-08-29

My order was attempted to be delivered by CanPar while I was working. I called the customer service line when I got home to confirm their pick-up hours; it took over 15 minutes to get through to someone. Their local line is out of service. Their rep provided me with the address listed on Google. The location was very hard to find. I paid for a cab to get there (as I don't own a vehicle) only to find out that it's at their 'pick-up location' downtown - completely different end of the city. The pick-up slip the driver left behind did not indicate that the pick-up address is different than their location (as per Google), no business contact info or address(es) were even on the slip, nor did their customer service rep advise me of this. How are customers supposed to know about this pick-up location if it's nowhere to be found on your website, it's not on the slip, and your reps aren't aware of this either evidently? Definitely wasted my money and time. Communication is definitely lacking. *I have advised the company I ordered from about what has happened and how this has discouraged me from ordering from them again - hopefully my feedback has fallen in the right person's inbox.

Chris Donald - 2022-11-16

Not open until 4pm? Can you make yourself a little more available for convenience, be like your competition 7 to 7pm. You guys are the "bush league" of couriers. Save yourself the headache and use Puro or UPS.

Ben Satchel - 2022-09-22

I don’t have much to add. Just read the other reviews. Left a slip for pick up but never even attempted delivery. Pick up slip doesn’t even have an address to go to.

Colin Mclean - 2022-08-02

Brutal. I drive to Canpar on Gardiners Rd for 8 A.M. because they are only open for 1 hour. Get told my package has been dropped off at a pickup spot downtown. Drive down only to find they're closed until 10 A.M. Really Canpar. This is why you only have a 1.8 review rating.

Lady Rose Of Goddess Garage - 2022-02-11

Their service is terrible ~ they have left very expensive packages out in easy view in the lobby of my building that could be stolen. Another time they had a hard time finding an address that was on a main hwy that could not be missed! Companies that use this delivery service I will tend to not buy from because of them using the DHL Canpar service. Terrible customer service when you ~ they tend to run you round in circles handing you off to the next person. It’s almost as if they don’t know what they are doing! I use a lot of different delivery services and DHL by far is the worst I have experienced.