FedEx Ground Terminal, Kamloops, BC

Erin - 2022-12-23

My engagement ring has finally made it two days past the guaranteed delivery date. It’s 10 mins away here in kamloops I could pick it up. I slow my family out. I made all the arrangements for the celebration. I’ve paid so much money. My ring is here and now they tell me they can’t find it in the warehouse. I understand delays happened but you think that Fed Ex would try hard considering it’s an engagement ring. Now seeing as it’s Friday, 23 December I know they will not be making deliveries through the weekend so my engagement is ruined!!!!! if someone reads this, please reach out to me please help me I need to pick this ring up. I’m devastated. Fed ex customer service won’t help me. Tracking number 392451840224.

Martino Villadari - 2022-05-03

Huge warehouse with multiple entries. Fed ex is on the far right. Buzz for service. The young man that helped me was very helpful. Could not be home for delivery so I arranged pick up. The place was impressively clean. Overall very good first impression

Kyle Gillich - 2022-01-08

Worst delivery service of them all. Waste of clients' time and money. Absolutely zero communication between FedEx and clients. They have absolutely no idea where their packages are at any given time. You take a package from Point A to Point B. If signature is required and client is not home, take it it to a drop-off location at end-of-day and COMMUNICATE your actions. I am amazed that such a corporation can f-up such a simple task.

N Mullen - 2021-10-29

A more direct means of contact with company personnel would be very useful. It's not exactly ideal having to be present at home all day in order to pay for additional costs related to import taxes. I realize that there's the option of paying these fee's online or throught the automated phone service. But for those who are employed 8 hours a day during weekdays, a live customer representative would make things much easier I think.

N - 2019-04-02

FedEx delivery person phoned me to ask if I was home at my apartment and I told him I was at work. He said I could pick up my package from their warehouse at 8195 Dallas Dr after 5pm. You actually have to pick it up in the office next door at 8175 Dallas Dr. When I arrived at 5:20 there was not a single person around, all the doors were locked and the lights in the office were all out. Would have been nice if they said they weren’t open past 5. Or would have been nice if they would actually try and deliver it more than once seeing how I was off the next day which was a weekday. Would also be cool if they put their office hours somewhere like Google Maps or at least on their door.