The UPS Store, Waterloo, ON

Sri Lakshman Raman - 2022-09-24

THE WORST EVER. The owner lady SHEILA and the old guy are nothing less than con artists. The UPS helpline is of no use as these are individually owned and operated franchises. I had several packages shipped and she made me measure and weigh every single one in. If the page was 42.2 lb, she would round it to 45 lb. I was in a mad rush and let few extra pounds slide. The dimensions of the boxes were ridiculously rounded off too.. She charged me a whooping $2700. She charged me $50 on insurance and then called me days later saying the product is not insurable and didn't return the money. I asked for my product she said it will be broken and better to sell it. I was out of town and sent my friends thrice to her location to repackage and she charged us $100+ for packaging. She still didn't ship the product, we basically forced her to send it even if it's broken. Cos there is no way I could sell a $3000 new item to $400 as she suggested. I had a tracking device on my package that was supposed to be delivered to me to the west 10 days ago but I was seeing it go from Waterloo to Brampton and stopped at open box selling shop for days. She kept saying she doesn't know where my package was. She gave a tracking number and that says on the website that UPS hasn't scanned that package yet/hasn't received it to their facility. After 7 days She then had the audacity to say that she was sending MY PACKAGE to HER RELATIVE'S ADDRESS cos if it's her personal package UPS would handle it with care and that's why the tracking wasn't working WHAT IN THE ACTUAL WORLD? THE PACKAGE IS WORTH OVER $3000. and of course UPS customer service was of no help. I called this lady and said I have a GPS tracker on my package and I've watched it move from her store since day 1. And several threatening phones calls + 15 days later the package came intact.

Diana Schafer - 2022-12-27

Had my purchase from a store sent to this particular UPS store in order to avoid porch pirates. Instead, this UPS store lost my package. Still not sure how that’s possible. Although an investigation was started, no one has contacted me from the store. My advice “do not trust UPS with your treasures.

Matty P - 2022-09-15

Edit to the store owner: if you tell people who come in expecting a package which is days late that "it didn't get delivered because you live in a bad neighborhood with a lot of crime" that is why I'm angry. Not sure if you understand how rude that is, and your behaviour to me and the shouting match you were in with the lady in front of me who was having the same issue: is the reason I'm writing this. Packages are late sometimes, rude owners of UPS stores is the reason i will NEVER have a package shipped by ups again. Btw package delivered : 6 days after. -original message- Here's why you should rethink getting a package delivered here: 1. UPS driver is one day late, I work from home: im in a meeting: he doesn't knock or ring the bell he sticks an undeliverable sticker on my door at my house. 2. The package does not get delivered the next business day as they promised on the slip, in fact 2 business days later, plus a weekend in between. Its still "on the truck" 3. I go to the UPS store 135 waterloo. The lady tells me: the reason your package wasnt delivered is you likely live in a bad neighborhood and theres a lot of crime. (I live in a neighbourhood where there is 12 homes in the middle of a forest with 0 crime). 4. I call customer support they tell me they will redeliver it and that they cant take my complaint i have to do that over email. All this meanwhile i needed the package and im out $350 because of them This place is a joke.

Jason Woytaz - 2022-10-28

Went in with a single, pre-labeled parcel. Clerk insisted that I wait in line as the parcel needed to be scanned. Every other UPS store I've been to, which is several as I ship every week, lets you just drop pre-labeled on the counter and leave. Come here only if you like wasting your time..

John Djk - 2022-10-13

Gave passport copies. Sheila missed pages and kept telling that i missed to tell her. Got charged for dupliacte copies that she had to check. She was very careful to charge for all pages but when i got home i found 4 copies dupliacte and missing copies. Poor service