Kay Hodson - 2022-12-13
So UPS uses the franchise subsidiary stores to avoid having to be accountable for bad illegal service. So I feel a little empathy for the shop that has to deal with UPS mistakes. However that is no excuse to lie to your customer and overcharge them. Or to avoid rectifying that to your customer. I paid $200 for express delivery, I asked if there were any cheaper options but they assured me that was the only option. The âexpressâ order was delivered after 2 weeks. Not really âexpressâ at all. Speaking to different people at the ups call line some lied and some said the truth. The issue was UPS warehouse. But some lied and said it was a âcustomsâ issue. Customs doesnât hold packages without a reason. And certainly not for two weeks. Asked for a refund under the âguaranteed serviceâ and just common sense. UPS refused said that the UPS store took to long uploading billing information and the UPS store blamed UPS using the lie that it was a customs issue. Completely shocking illegal activity to me. Blatantly lieing about customs issues to avoid being accountable and totally disrespectful to a paying customer. Both using each other to avoid providing proper service, oh call UPS, oh call UPS storeâŠ.loop.
