FedEx Ground Terminal, Winnipeg, MB

Rahim D. - 2022-10-24

I just ordered a very time sensitive package from Toronto only to find out that it's been shipped via fedex. Based on my experience with literally every FedEx package I've ever received in, Winnipeg (dozens over years), I'm preemptively writing a review to express my future disappointment and aggravation FedEx is about to cause me. On the day I'll be expecting the package, shipped express, signature required, I will be sitting, working, waiting patiently in my living room, curtains open, with full view of my front walkway and door for my delivery aided buy my security cameras, and two dogs who bark alarms at anyone who comes close to our home. The gigantic sign with my address that's pasted on my window is ugly, but does the trick letting couriers know where I am. I'll refresh the tracking information every five minutes in anticipation keeping an eye out on the "out for delivery," when suddenly it changes to "unable to deliver package to address." Nothing on security cam, no FedEx delivery truck on my entire street, no dogs barking. Nothing. I live in neighbourhood 5 minutes away from FedEx, and never has any other courier had a problem delivering to my street. I'll call their help line and after the 25 minute hold, I'll be lied to, because the driver will have noted no one was home to accept the package. Frustrated, I'll tell them that I'm coming down to get my package personally after 5:30pm, to which they'll tell me that im not allowed to do so until after 5:30 the next day, because according to their rules, the driver has to be able to make another attempt to make overnight deliveries. I could pick up the package the next day, after 5:30, making me question why I paid the extra fortune for next day delivery. Unfortunately for me, I'll be on a plane the next day to a destination with my girlfriend and will have to return the engagement ring to buy one locally. Everyone but fedex loses. How are you still in business with your poor service and over priced services?

Alexandra Reimer - 2019-09-19

Had a great experience with FedEx. Ordered a futon online and it came the day expected. Missed the first delivery because I was in school but the second day I was home and met the deliverer. He was very kind and helpful. The package (as shown) was quite big and heavy and the man brought it into my apartment building with no questions or complaints until outside my door. He was very professional, quick, and helpful. Not sure why there's so many bad reviews, I had a great experience with FedEx

Kristen Marks - 2022-05-27

I find it so upsetting that I have to give a star here to submit a review when my experience was not even deserving of that. I am so incredibly disappointed at the behaviour of this company. I am genuinely embarrassed for their employees that they are spending their lives treating other humans in this way under the name of FedEx who I am certain doesn't care about them or their wellbeing. I had ordered a large package- I don't have a vehicle so delivery was essential in being able to have this important item. I will openly admit and apologise that I had worked a late shift the evening before and slept through my initial delivery attempt- my fault. The next posted delivery date on my online tracking was for Monday, May 23. Yes, this is a holiday but the FedEx online information said they would still be making deliveries this day and my tracking information said it would as well so, this being an important package, I sat at home waiting until 8pm before finally getting a notification that it wouldn't be coming. Yes- this was frustrating. The following day I was notified my package would be delivered between 11:50 and 3:30. Again, I sat at home waiting anxiously. At 3pm I received an email saying a failed attempt had occurred. I can say with absolute certainty that no attempt was made to contact me that someone was at my home with a delivery. I called FedEx and told them what happened- no apology, no attempt to amend the situation except to say it would come the next day. AGAIN, I sat inside waiting, adamant that I would be there and ready to receive my delivery. I saw the truck coming down the street- went to meet it and watched it drive passed my home- took a photo too. Wouldn't you know, not long after, I received another notification of a failed delivery. Absolutely furious that I have now spent three days not leaving my home to wait for a delivery driver who is abusing his position of power, I call FedEx to complain again. I am told that I can request a fourth delivery pending approval. I argue how unacceptable this is and demand an appropriate delivery. The next morning I am called into work. I say yes because I cannot afford to sit at home for a fourth day. I contact FedEx immediately this morning when I find out I won't be able to stay home and apologise sincerely and tell them to not take the package for delivery this day. Who would have guessed it- I only receive another failed delivery attempt and a refusal to try again- even though I've only had one sincere delivery attempt up to this point. I have now asked to have the shipment sent back to the sender because I can not handle the stress involved with dealing with such disrespect anymore and I can not afford to sit at home waiting again. I've lost so much time, energy, patience, money and self respect trying to work with this company. Please, do not support or tolerate this from them. People and their time deserve to be treated with so much more care. If you are a FedEx worker- I understand the need to work, but YOU decide how to treat people and you do not have to perpetuate a cycle of uncaring, capitalist work environments. Have some principles- I beg you.

Cassandra Mcintyre - 2022-10-31

FedEx supposedly delivered my package it not come to my address. They deliver somewhere else and now they can't find it and will not let me file a lost item claim

M B - 2022-10-05

How do you deliver a package to the wrong house number on the wrong street????? Luckily the person who received our package did your job and ensured it was delivered properly!