DHL Express Corporate Office and ServicePoint, Brampton, ON

Parvaneh Ebrahimi - 2022-12-07

I had paid for the delivery. But they forced me to go for the delivery myself, and they charged me 28 dollars again. That is, they charged me more than the money I paid for the purchase. Of course, I still don't know if I will receive my package after several days. If you are waiting for the package to arrive with this company, know that they will send you several emails every day so that they can get more money and force you to pay again for the delivery of what you bought. Yesterday, I had to go to their recommended place to deliver my package. It was not closed. No one answers the phone they gave. I do not recommend this place to anyone.

Melissa Cox - 2022-08-24

First experience with DHL they dropped off a package from Amazon at the door without someone actually accepting the package. It was a $100+ bedding set for my son. As we live in an apartment building it was stolen. I swore I would NEVER use them again. Turns out Geek Squad uses them to return repaired devices. My daughter's $800+ newly repaired laptop was dropped off just inside the main front door of our building, and left. I'm actually considering cancelling my Geek Squad membership since this is the delivery service they use. I do not recommend using this company, or buying from anyone who uses it to ship.

Milos Obrenov - 2022-12-08

Useless useless useless. Totally unprofessional, absolutes JOKE of a shipping company. Only issues with DHL. Workers can’t read simple sentences. Requested to have the doorbell rang when my package was dropped off. This did not happen, obviously. Come to find out then the package was stolen. After filing a claim and waiting 10 days, Yes, TEN days they denied the claim. Extremely disappointed with how DHL treated this matter, basically told me i’m SOL and to figure it out. Pathetic

D Dain - 2022-09-23

My review is not about this particular DHL office, but about services of DHL in GTA. DHL used to be competitive and precise in serving customers. Not anymore: in the past half a year they miss scheduled pickups, showed up without envelops (despite clear instructions on their website to bring them), they guarantee express delivery in 3 business days and charge accordingly -- and then fail to deliver in 10 -- all the while without notifying you (again despite clear instructions to do so on their website). And they refuse even a partial refund request (and do so in an express manner & on time). Canada Post's comparable service is much cheaper and probably more reliable. COVID related excuses have expired long time ago DHL. Wake up DHL! Stay away from DHL till they return to their former selves.

Coretta B - 2022-11-10

The worst courier service... • Does not inform of duties before a delivery attempt. Then the driver who is probably misinformed attempts an unsuccessful delivery. • Even after payment is made on this same day, DHL does not initiate next-day delivery. • Multiple calls to service representatives without resolution; There is no evidence of service representative notes or steps to the resolution being available to the appropriate warehouse and employees. Therefore, no solution occurs. Still, after days, no package was redelivered.