Day & Ross Freight, Edmonton, AB

Michelle Chan - 2022-07-03

Not recommended Day and Ross. Estimated delivery date was on June 24, but I keep waiting for it to arrive which resulted me to miss 2 days of work. I also tried contacting customer service and they also kept pushing it to the next day with no accurate date of arrival. Finally I received my package on June 29 but I'm not happy about it. The delivery guy didn't contact me, not even a call, just left the box at my driveway without any notice. If my husband didn't walk out we would not have known, this item is worth $1000 and someone could have stolen it. 😤😤😤

Dallas Hewitt - 2022-06-10

I have no idea why anyone has rated them higher than 1 star. This company has damaged and lost so many orders, it's wonder that they remain in business. I have tried reaching out to anyone in leadership and had no reply. The customer service line does nothing to help you. When they lose something or damage it, good luck getting any help. As someone with a lot of experience in logistics, I can appreciate that things happen. For me it is always about how you handle the situation after the ball has been dropped. Unfortunately, Day & Ross has zero follow up after, and takes no responsibility. They do not value the relationships with customers. I strongly urge you to schedule your freight elsewhere.

Bridge To Care Inc. - 2022-06-28

We ordered 2 separately 45+10 toilets from Home Depot. Day and Ross being the carriers they haven't yet delivered it till date the items to our facility as estimated. Home Depot is also equally responsible for engaging this non reliable transportation company for shipping. The project completion date is delayed extremely. Its getting more expensive to fast crash the project.

Buildnext Management And Development Ltd. - 2022-10-09

Don't use this company for anything. They over charged on my credit card. When I called was told will email me with updates. 7 days passed no communication. Haha paid for service and spending good amount of time to talk to customer care to refund. Oh yeh, when delivery arrived the truck driver was saying the tail gate not hold the weight and its overweight. I paid for another 150$ for tail gate. Now I have to hire a 3rd party to off load the truck. Haha..... I know writing this reviews also a waist of my time. Thx for your excent service. I love it....

Shannon Berry - 2022-11-11

Horrible service from this company! All the material came damaged broken and loose from the original strapping. Truck driver mentioned this is common and we should see the loading dock of all the material they have wrecked. DONT RECOMMEND