The UPS Store, Leamington, ON

Al M - 2021-07-15

Called in to UPS store this morning to get quote for the job I required. Was able to settle it all on that same phone call - then a quick trip to sign and pre-pay - and the pickup I wanted was immediately put into motion. Thanks Habib for your super support in this and your follow-up as well. Much appreciated!!

Matt Vanbeekveld - 2021-12-13

Garbage customer service, horrible drivers marking unshipped packages as shipped. Got my other 5 but not ththe 6th. This is always happening and then we gotta fight to get our stuff we paid for. I'llcome show your warehousworkers and drivers howto do their jobs....its pathetic how junk this company has become

Northern One - 2021-03-16

Absolutely amazing Owner, goes over and above for his customers. Great pricing. Why go to Canada post when you can come to UPS for cheaper and quicker service. 5/5 stars.

Victoria Faith - 2020-09-24

Not sure when the ownership/management changed (sometime in 2019 perhaps) but the new management is extremely unhelpful and rude. As someone that frequents several UPS stores throughout Essex County/Windsor for business, you would think that they would go out of their way to recognize repeat customers but that’s not the case. This is also the only UPS store that I’ve visited since the Covid-19 shutdown that turned me away after already carrying all of my parcels inside their building, telling me that I had to take everything and leave it on the ground in the sketchy alley/parking lot behind their building, then after several months of this being the process, they post a notice stating they’re not responsible for lost/stolen packages left unattended outside... to anyone else uncomfortable with this process, save yourself the worry and go to UPS in Windsor, they have been happy to accept my parcels in store.

Audible Pharma - 2020-04-02

If you are looking for a stress-free shipping method, use Canada Post. They may take a little longer across border but they clear parcels with no extra work on your end. UPS will have you scrambling for paperwork with no help from the UPS Store, which btw is a different company. That’s right, UPS is not the UPS Store. They are 2 separate entities. Review your receipt very closely in regards to insurance coverage. If they give you free packing material, your insurance is void. It’s a loophole, one of many. Do your research before shipping with UPS especially for expensive items. I’ve had an expensive item damaged and a time-sensitive item stuck at customs for lack of paperwork, which I had no idea I’d have to produce. That’s why I say if you want stress-free, Canada Post is your best bet. It’s cheaper and it has better customer service. Pack fragile and expensive items yourself, always. If you do decide to ship with UPS, don’t rely on them to pack it for you, they flat out do not care.