DHL Express ServicePoint, Mount Hope, ON

Aspen - 2022-06-30

The best! Nobody seems to understand what customs and brokerage fees are and that every company has them! Get educated. Great service! If you don't want to pay the processing fee, it's easy to clear the shipment yourself at the airport :)

David Rosales - 2022-08-24

I wish I could give one star. The delivery driver who delivers to the staples on Barton, in Hamilton, Ontario is the most incompetent delivery driver in the world. Every single time I order off of king palms and the DHL gets the package. They never EVER come to the building. I work from home and my buzzer is set to come to my phone. So even if I wasn't home I would get the call. This courier has not once come to the building yet they always say they do... "Attempted delivery but cosignee wasn't home" They lie. One time I took a video for an hour and a half when I waited outside because it said out for delivery. Then I get a text saying they attempted delivery. Which was a lie as I stood outside the whole time. I do not appreciate this business lying. I do not appreciate a DELIVERY company not doing what they get paid to do.... .... which is to deliver the package TO the recipient. The last few times I've set the package to come to staples as the delivery driver (who staples has assured me is the same person) refuses to come to my building. He would rather say I'm not home so that my package I paid for gets sent all the way back to California. This driver is pathetic. And when I get his first and last time I plan on filing a claim with the social tribunal. Thanks for nothing DHL and your horrible customer service. I look forward to using your services again, hopefully this time the person does their job.

Mr Bob - 2022-10-18

Picked a number of boxes that were coming from the UK. There was no duty but as some of you are aware they like to charge brokerage fees for paying the HST on your behalf. DHL did call me and actually make me aware I could “self clear” the items and if so they would send the paperwork via email. I took the paperwork directly to the CBSA …paid the tax and then went right to the DHL facility ( nearby) and picked up the items. They were very polite and professional about everything. So if you do have expensive items arriving you do have the “self clear” option available. For a small inexpensive shipment it might not be worth driving out to the facility to pickup

Clara L - 2022-10-31

Booked an international pickup for Monday on Friday the week before. I asked if it was possible to have a smaller time frame than 7am to 7pm and was told they could do 1230pm to 530pm which I thought was great! Driver came at 930am and the package wasn't ready yet so I called to confirm that someone would be back between 1230 and 530. They didn't think so and rescheduled a pick up for the same day between 1030 and 530. When 530 came around I called and they said the package was already picked up but no one had come and the package was still waiting! They said they would send someone else out so I waited until 7pm when they stop pickups and no one showed up. I did find out I can drop the package off which saves me from wasting another day waiting!

Priyanka Patel - 2022-09-21

Very awful customer service. Agents really need to learn or find some other job. His name was Arnold ( customer service dept), needs to learn a lot to do his job. He thinks he can be rude and handle customer. I think he need to be educated on how to deal with customers. And I dont know what work load their drivers are having. Twice my parcel was out for delivery and not delivered because the driver was having work load. That is not load that is your job so do it.