The UPS Store, Penticton, BC

Gavin Stabeck - 2022-11-22

Excellent service. On time. Tracking perfect. So much better then the competition I've dealt with here called intercom.

Twsted Viper1234 - 2021-11-30

UPS is the WORST delivery company in Canada. I ordered my package (over $400 value) over 3 weeks ago. the shipping was estimated to be here a couple days ago. they updated their estimated date to a day earlier than expected. the package did not come the day they updated it to, waited another day and still nothing. no updates on the website, tracking info or anything were provided and still have yet to be provided. the item said it left Richmond a few days ago. so I called customer support and the very rude person on the phone proceeded to tell me I didn't know how shipping companies worked and that there were weather delays. I asked about said delays and but was given no actual reason all he said was that the weather is bad so they cant ship. it is blue skies and no clouds out currently. they also told me that even though it left Richmond towards my town the truck turned around and back tracked an hour into Vancouver but said he did not know why. they continued to tell me they could not give updates and that the issue was NOT their fault. In actual fact, UPS, it is YOUR fault the package is not here. pay for shipping and get rude offensive customer service and a company that lies to their customers about where their packages are and don't seem to care that people may NEED the items they have ordered assuming they have enough time to wait. This is uncalled for and I am very highly considering contacting the BBB. All in all, UPS is a terrible terrible delivery company.

Brian Rennhack - 2022-08-20

Friendly customer service. Excellent products for sending items.

Nav Lasser - 2022-06-14

Took 3 weeks to ship a box to China (paid $550 for priority shipping). I was supposed to take only 3 days. Wont refund me my money, Richard Lu, the owner is playing games.

Hao Xu - 2020-08-14

UPS drivers couldn't get into our apartment building due to a buzzer issue; instead, they sent our parcels to The UPS store. The store always keeps our parcels safe and sound. It is a great collection/access point, with professional service and very friendly folks.