The UPS Store, Vancouver, BC

Vilandra Caprice - 2022-07-15

Don’t waste your time and money! I went to this store to ship gifts to my family in Germany. The first time they messed up the address and didn’t let me check. I had to contact customer service because the tracking said it still had not been delivered. Then I had to pay an extra fee, correct the address and the package was delivered three weeks after the guaranteed delivery date. The second time they messed up the commercial invoice. Called me three times in a day and then still did it wrong. My dad had to call german customer service to declare that it is a gift because the employee at the ups store apparently declared it as luggage! Another $80 fee because of that. And I already paid $180 for shipping in both cases! This second package will also be delayed for another week. Thanks for nothing. Will never go there again. Incompetent, rude employee who doesn’t know anything about shipping internationally!

Jeremy Cairns - 2022-07-21

Original review: This has been our UPS store for many years. If I could go somewhere else I would, but I don't control where UPS hubs are. The aloof service, general disorganization, and spotty store hours are frustrating. Advice: if you get a UPS notice, wait 48 hours before going here. I don't know why, but if I go in before that time period, they have never been able to find my package. I suspect it takes 24 hrs after the notice to be delivered to them and then it hangs out for while until they can find the time to register it into their system. Also, get there before 5. I've stopped by during their posted hours three times and even though the sign says 6 or 6:30, they were closed. -- Response to store: I visited before 6 and you were closed once in 2019 and twice in 2020. If you're looking for exact dates, I don't have them. But, please, keep on responding in a way that displays your lack of customer service.

Mar Zzv - 2022-12-09

Used to be great but service has taken a massive downturn in the last few months. There was an amazing employee called Tino there who gave 5 star levels of service, a pleasure to deal with as he was pleasant, efficient, and helpful. I haven't seen him here the last few times i've gone in. Service has been painfully slow lately and the place is a mess, with sheets of paper and packages scattered all over the place. Victor who could learn a thing or two about customer service from Tino. Victor is one of the owners yet has a terrible attitude towards customers - sloth like levels of slowness, dismissive, and seems borderline resentful at being there. Disappointed to see how things have gone downhill here - it used to be my go to UPS store. Don't go here if you're expecting friendly, or timely, service.

Jennie Kowalchuk - 2022-10-20

I used to receive excellent service at this location back when Tino worked there. (Perhaps he still does and just hasnt been working the days that Ive gone in). I sent and received packages without any problems and honestly would rate my experiences as 5-star. However, the staff that currently work there are lazy, rude, unprofessional and will tell you that your package hasnt been received just so they don't have to go looking through the disarray of stuff scattered everywhere. I went in to collect a package yesterday only for the guy behind the counter to stare blankly at my ID before telling me that they didnt have it (he didnt even bother looking for it). Last night I called to confirm if they had received it yet - to which I was told that they had. When I went in today to collect the package, the guy tried to tell me (again) that it wasnt there. I had to tell him to actively look for it because he wouldn't have otherwise.

Ahmad - 2022-12-18

Wouldn't accept scan of my ID on the phone as proof of address/name for pick up - which I used with other couriers before, and other UPS locations - and I had the package notice on hand too. Waste of time.