Shoppers Drug Mart, Brockville, ON

Kelsey Kirouac - 2022-08-23

I will never be returning to this Shoppers Drug Mart again. The woman working in the beauty department (I believe she was the cosmetic manager, her name was Sherry) was unnecessarily rude when I asked if she could check to see if another location had the product I was looking for. Instead of doing a courtesy check or offering to help me order it online she rudely snapped at me telling me she wouldn't check because she's the biggest store. When I told her I no longer wanted to speak with her because that was rude instead of apologizing she just said "Well it wasn't supposed to be". I left the store and went to the Prescott location where I received wonderful customer service and they were able to help me order the product online.

Val H. - 2022-09-20

I was in a few days ago to pick up milk, it was expired by three days and still sitting on the shelf in the fridges. Pharmacy: will over expense/overcharge your insurance for items you are not even requesting to pick up "because the system told them to dispense" was the excuse I was given when I went to pick up a prescription. So now my insurance was charged and I am stuck with items on hand that I do not yet need. Disorganized and unprofessional. Seems like no one audits or checks the system - almost ran me out of prescription as they assured me the txt reminder was activated on my profile, I called because I was out and was told that the system was not set up properly. Pharmacy will blame everything on "the system" including charging insurance for unnecessary things. Perhaps it's time to check "the system"?

Denise Johnson - 2022-12-01

Poor service in pharmacy. For 4 yrs I have called to refill the same prescriptions that are due every 14 days & every time it’s time to refill the prescription there is always a problem. I call at 8 am & I have to call a couple times on that day to make sure there’s no problem & to make sure it gets delivered. The pharmaceutical team do not seem to care. I have complained many times about this issue & nothing seems to be done about it. You don’t not treat your customers in this manner it’s unprofessional

Daniel Bianconi - 2022-07-26

I rate most shoppers drug Mart the same lately. They never have cashier's on. Any store that doesn't have someone waiting for me to ring in my order I give a negative review right away. When I first started working, we always had at least one cashier on to greet customers

Adam Skipp - 2022-07-20

Slow. Don’t bother trying to call the pharmacy usually a minimum of five minute wait listening to hold music. This place seems to be woefully understaffed do yourself a favour and switch to Walmart pharmacy they are busy but they actually get all their work done. Waited in line for 25 minutes today to try to pick up an RX, line didn’t move. It’s insane how little this place cares about customer service. My doctor sent it here in error, I’m reminded of why I switched pharmacies