Day & Ross Freight, Maidstone, ON

Jeff Benedet - 2022-05-24

tracking site said out for delivery May 20....nothing showed up. Checked website on May 24...said out for delivery on May 24. So is it really out for delivery?....Called Customer Support (option 3), was on hold for 30 minutes.....gave up...called again, option 2, person that answered said it was at the XXX terminal, but wasn't sure if it was being delivered or they will just call me??...whats that all about. As per other complaints, Lowe's needs to find a better 3rd party shipper.... Another reason why people shop Amazon....

Gloria Rey - 2022-03-16

This has by far been the worst customer support experience I have ever seen. I have been waiting for a pick up for over a month in a half, refund of product dependent on pick up. I have had to take 5 days off from work waiting for a pick up to happen as they only give you a 9-6p window for pick-up, with no one showing up nor a call to cancel the pick-up. The customer service teams can not contact the Windsor Terminal by phone number and only by email. Doesn't matter how many managers you speak to, nothing happens. Last representative I spoke with told me to just hold on. Product is still in my home and no resolution other than the terminal will call. Would never suggest to anyone to use. If I could give them negative stars I would.

Hannah Henriksen - 2022-03-08

Our experience was terrible. They gave a weeks timeline on the delivery, no idea on when it would be delivered. Because of this I couldn’t have someone there ready for the delivery. When it was delivered they were supposed to leave our package in “the closest dry spot to the front door”. It was raining the day of delivery and the palate with all of our kitchen cabinets was left fully in the rain at the furthest part of our driveway possible, partly in the public alley next to our house. The delivery driver knocked on the door, let me know that since the package was 800lbs he couldn’t get it closer. He suggested I carry it in by hand, and when i informed him I was home alone and it was raining he just shrugged and left. We are not happy with the customer service provided, especially from the delivery driver. We will avoid using this company for future shipments.

Ryan Mcfadden - 2022-05-18

Been waiting for shipment and have no idea when it’s arriving because your tracking system doesn’t work. Supposed to be here last Friday. Great job guys! Keep up the great work!

Brochu - 2022-06-08

I ordered a pool for Walmart and day ross was handle the package it was on it way and they sent it back to Toronto 4 hours away.. you call to get information and they don’t have very informative at all about where anything’s at so I think they need Improvments BIG TIME