The UPS Store, Maple Ridge, BC

Randy Lahey - 2022-09-22

I like to call this place the Useless Parcel Store, since it may be the most useless place to pickup packages. I had a package a few months ago that was dropped at this Access Point, and the email I received stated it was ready for pickup. I went to the store, only to have the fella who works there tell me "I don't have it, try again tomorrow". I go home, call UPS Customer Service, and am assured that it IS there and ready for pickup. I call the store to confirm, mentioning that I spoke to customer service, and the fella at the store states "Those people are from India, they don't know what they're talking about". Besides the racism, this time he checks by tracking number (he had only scanned by notice when I walked in), and he does confirm it was available for pickup there when I walked in earlier. Now I'm dealing with similar issues. My packages are being refused at this Access Point with no reason being given. I've called the Useless Parcel Service's customer service line several times, assured by them that it would be dropped here the next day, just to have the tracking update with "Refused by receiver, return to sender" (I never refused the package). While it's practically impossible to avoid these incompetents when you order online, I'd recommend doing what you can to avoid their services (especially if you live in the Maple Ridge area). Whether it's dealing with customer service giving the runaround, the driver who doesn't even attempt to deliver and just leaves a notice for pickup (useless if the Store won't accept it for pickup), or the rude/racist/lazy guy running this store, you'll be infuriated eventually.

Candace Coulson - 2022-07-07

I agree with another reviewer here that I also did not want to give one star. I have never experienced such a lack of customer service from a store owner before. I had four contact points with him, over three days, and each one he was flippant and argumentative. I don’t want to spend anymore negative energy explaining my dissatisfaction. It is evident by other reviewers here that if Joe wants to continue to own the store that he should check his reviews and think about the customer service he is providing. If he’s just that miserable at his job, maybe he can find something that’s more fitting. I was able to call UPS and file a complaint. I suggest others who have a similar experience to do the same, as the UPS agent said that there will be follow-up call from HR, since they said it is important because he represents the UPS name and should be giving friendly service at the least. That would be greatly appreciated Joe.

Matthew - 2022-08-17

The UPS owner here is full of anger and hate for some reason. I have heard him refused to provide receipts to customers. He is rude and makes an effort to be mean. The customer behind me apologized to me for his rudeness and said it has happened to her before that’s just sad. Worse, UPS forces us to go here and does nothing to fix what is clearly an ongoing issue. I reported this to the vendor I purchased my product from so they could use a better shipping company. I’m doing what I can to hopefully never go back.

Selina Zheng - 2022-08-30

NEVER USE THIS LOCATION! How does this place stay in business? To be clear, this is not an issue with UPS, it's a problem with this location. The store onwner makes up his own rules and are basically straight up lying about the package delivery rules. I would give no star if I could. Have had multiple occasions where what he said doesn't match the rules on UPS website. He just doesn't care, worse yet, he has a really arrogant attitude about the whole thing. I use the UPS in Langley now, they have lovely people helping me!

Curty Wils - 2022-10-24

Aligns with lost other reviewers. Place sucks not sure why it is a UPS Store, the owner never has UPS envelopes so tries to push other providers (most likely more profit for him). However my business uses UPS, so I always end up driving all the way to the Coquitlam location, where they provide great service to their customers.