UPS Customer Center, Peterborough, ON

Marcus Elia - 2022-10-01

Every UPS employee I’ve dealt with in-person has been competent and friendly, clearly doing the best they can with the resources they are provided. The company’s business model, however, is apparently focused on getting as many packages into the system as possible, then… whatever. If it gets delivered, great. If not, well, at least it’s paid for. TL;DR: If the recipient’s delivery preference is always to an Access Point, well, why should the tracking system bother telling the recipient which location it’s waiting at? The company couldn’t care less how many extra kilometres the recipient has to drive to find it, because it’s already paid for and the recipient is likely not the high-volume shipper UPS cares about retaining as a customer. Fact: Whenever I see that a package has been shipped by UPS— I cringe, check my Access Point preferences, cross my fingers, and brace for disappointment. Fact: If I’m shopping for stuff that ships from the USA— I check to see who the shipper is and go somewhere else if they use UPS. Opinion: Canada Post and USPS have their flaws, and may be more expensive than UPS, but their tracking is reliable and I’m not worried about having to guess where my stuff is. No finger-crossing or bracing for disappointment.

Lynn Duffy - 2022-10-08

Always helpful staff. There is a scam going around using the UPS information. These texts just appear on your phone site. These people want money for you to pick up your parcel, not much usually a $1.30 , or a few dollars. This is not, how UPS works. Do not get scammed. When I went in to inquire, the lady was so kind, and explained that she gets people in their office daily, inquiring about this problem. Understand that you have usually already paid for your parcel. These scammers just want your credit card information. Don't be fooled. It is nice to have such a safe place to send your parcels. I always use their service to send my parcels.

Bert Mccallum - 2022-11-01

Very important package was guaranteed to be delivered yesterday. I waited patiently while checking the tracking. I kept checking online and then the tracking was updated to say attempted delivery and no one was home. We have multiple cameras and no one came anywhere near our house. I called UPS and talked to a guy who escalated to a supervisor. He talked to his supervisor. If I didn't get this package by 10am this morning it was going to cost me some serious pain and coin. I told him that I would drive the hour to Peterborough to pick it up to avoid the problems, he assured me that it would be here. Now 11am and I have been on hold for 25 minutes with a guy who can't locate a supervisor and hoping I will hang up and go away. The driver lied about trying to deliver, the supervisor lied about the package being delivered this morning and this guy on the phone waiting for me to hang up is extending this brutal customer service. This package is coming from an online Costco purchase. They are my next call. If you look at the complaints and ratings about this UPS office I am shocked that Costco or anyone else would subject their customers to this.

Reed Kirkpatrick - 2022-12-02

Sometimes, the last 50 feet of the delivery chain can be the most difficult—most assuredly, difficult to witness. A couple of days ago, UPS Ground arrived with what I assumed to be my package, a valid assumption given that Narvar had emailed me with a notice that delivery would definitely occur that day by UPS Ground. Upon arrival at the entrance to our apartment, time stood still for about 3 minutes—then the truck departed. There was never any attempt to deliver the parcel, which ended up at an inconvenient UPS Access Point location later that evening. I am, of course, assuming that the parcel had been placed on the proper truck to begin with. After a frustrating 36 hours dealing with a rather indifferent "customer service" process that was most certainly wanting for transparency, I did indeed receive my parcel, delivered by a very professional and courteous driver. Apparently, this was not his usual delivery territory, making me wish that he had been the original UPS Ground driver. Sincerely, Reed Kirkpatrick

Kevin Salmon - 2022-11-25

Package tracker says that UPS attempted to deliver my package this morning but failed. There is no way at all that the UPS truck was here today as neither my wife or myself have left the apartment. Even if our door buzzer was not working, which it is, our apartment is on the ground floor right next to the building's front door and we would have heard the truck outside. I feel I've been lied to.