FedEx Ground Terminal, Fort McMurray, AB

Michael Jensen - 2017-11-07

Horrible. This carrier is only open for 2 hours a day (7am - 9am)!!! Like, are you kidding? Anyways, I spoke with Amazon, and made arrangements for their logistics to remove FedEx as one of their carriers. They agreed that being open 2 hours each day is unacceptable service for Amazon customers, so they will have the package transferred to another carrier and they gave me a month extension on my Amazon Prime membership for the hassle of dealing with this useless company.

Olla - 2021-03-02

I had a phenomenal guy deliver my package today. I missed his first call at 9.54 am, called him back and he said he would come tomorrow. And guess what... he called again at 10.25 am "To bring the package ". Yayyyyy!!! I'm so happy. Customer service on point. Very respectful and so Cool ✅

Mahala Mcconnell - 2020-09-10

I’ve never been more frustrated with a company. First its so difficult trying to talk to a human. I had to search for awhile just to get the number then after that its all automated. They tried delivering once. Said i wasnt home but i was the entire day, i changed my details to a drop off center, they ignored it and tried delivering to my address but this time said i moved or it was incorrect, but wasnt. Took multiple calls and a ton of time waiting for them to tell me they couldnt help me. Finally i call again days later and they tell me they couldnt drop it off at my house or the drop off place that they suggested and that it is being held somewhere else. They told me the address but yet again could not give me a number to call directly :) soo unimpressed. Intelcom or canada post would have either called. Or at least left a note saying they attempted delivery and proceeded to drop it off elsewhere...

James Lewis - 2022-11-16

Very friendly staff. Pick up was quick and courteous.

Ashley N - 2020-04-11

a lot better now than what they used to be. another time slot added for pickup later in the day. staff are good to deal with at depot, number is provided for contacting someone in waiting area for pickup, and now receiving texts from drivers asking if you’ll be home for delivery and helping arrange a good time. that’s really helpful and appreciated, thank you! thanks for the changes and better service FedEx! Purolator, pay attention to what FedEx is doing lol