FedEx Ship Centre, St. Catharines, ON

Logan Whatcott - 2022-09-25

Calling in with package concerns were met with some less than respectful customer service reps. They were garbage and hopefully they find something in their life they can be passionate and convicted about. Don’t waste time doing something that makes you this unhappy. 4 star because the individuals at the store front saved the day and made for a delightful experience and were relatively quickly able to find the package and save the day.

Satvir Brar - 2022-10-04

Very bad service and unprofessional . There is no point of ordering item at home. They gonna put a sticker at your door and you have to go their fedex facility. This way your delivery would be two days late than expected. Or you have to be standing at your door 24/7 that you don’t miss out your delivery guy. The only point we put our phone number on delivery note is that in case they can call the customer by hiding their number and do their job . This can solve all the problems. Very disappointed. Wasted two hours to get the parcel.

Maria Fatima Modesto - 2022-11-11

1 star because they attempted to deliver my package twice and stated on the tracking system that I was not at home. I was at home the whole day yesterday (11:44AM) and even today (12:54PM) when they tried to deliver it, I even put a note on our front window, (To: Fedex I’M HERE! Pls knock or call). I can’t go out to do my thing because I’m expecting for them to come. People like me who doesn’t have a car to pick up the package is a big deal, so I will rely to this people to deliver my package. This is a big hassle. I don’t know if they are being lazy to do their job. This is extremely disappointing knowing that Fedex is one of the top shipping companies. I hope they will do something to improve their service.

Kerrin Groot - 2022-10-28

I shipped a package out from this place worth 700 usd. The woman who helped me completely screwed up the initial paperwork and I had to return to fix it. She asked me for a declared value which I gave. Then fedex lost my package in their own warehouse the next day and I only discovered that she didnt post my declared value until I filed my claim. I am out $850 because she “forgot” to list my declared value?? They refuse to compensate me despite my evidence of value of package. BE WARNED, employees being negligent of their duties can cost you potentially thousands, and fedex will do nothing to help you. The manager is ghosting me now too. Terrible, terrible service!

Nathan Fan - 2022-10-08

10/10 service friendly and straight to the point. My package unfortunately was delivered already (not clear through packaging an website details) so the trip was wasted but the ship center experience was excellent.