Loomis Express, Fort McMurray, AB

Valerie Uche - 2022-12-14

This is my third unfortunate, miserable experience with this company. Paid so much to ship a parcel from Africa to Canada via DHL, only for me to discover it was sub-contracted to Loomis. The horror! Still wanted to give them the benefit of doubt after all it was a tiny package and it shouldn't be hard to deliver. But no, I get an SMS that delivery attempt failed because I wasn't home! And to think I stayed home all day because of this parcel. I rescheduled delivery via same SMS when prompted to do so. Next day, I get a call from them that the delivery agent couldn't reach me so I should come to their office to pick up. Com'on! An office out of town, in winter? How inconsiderate and callous can one company be? I've asked all the relevant questions but the customer service but received no concrete answers. What happened to my reschedule request?in what way(s) did the company try to reach me? I've also asked for evidence and no answers too! If you reading this and planning to have something to do with Loomis, you should reconsider your choices except you love being extremely frustrated.

Steven Behrens - 2022-09-10

Why does DHL keep associating with this joke of a company? World wide business and they use a contractor this bad ??? Break in the communication line somewhere for sure 3rd package in a row I pay duties online and select signature release, and 3rd time in a row I get stupid note saying come get it yourself- across the entire city , and extremely limited hours - yah perfect, real happy to do so ...

Svitlana Світлана Kryvetska Кривецька - 2022-11-15

Terrible service. There were no calls, they just sent a message that no one was at home. They refused to repeat the delivery on another day, threatening that they would send the parcel back if I did not pick it up myself. The operator was rude and unfriendly. Am I paying for SUCH a service?

Luis Perez - 2022-12-08

Never answer the phone neither return a call. If you waiting for a document with this company, do not expect to get it during weekends.

Angalena Cross - 2022-07-09

Was home all day, never got a phone call, just left the attempted delivery slip, not once, but twice in two days. Super frustrating to have to now drive to the other side of town to pick something up that was in and out of my lobby twice.