UPS Customer Center, Chatham, ON

Brian Huynh - 2022-12-09

UPS location needs a bigger entrance sign, right beside Habit for Humanity Restore. I went to this location today at 9:40am, even though their open hours is 5pm-7pm the lady at the deck was really helpful, I ended up returning a product that the seller used to ship.

T Maure - 2022-08-15

This location is hard to find because it is at the back of a large factory like building. There is a small sign at the road entrance, follow the dirt drive way all the way to the back where you go behind the building and all the way to the end of the lot is the customer care door (which is marked).

Caitrin Witherow - 2022-09-23

Their access point at lucky 7 variety is garbage. If you have a package here don't expect to actually get it! Incredibly disappointing service. I'd give it a negative star if I could.

Aleks M - 2022-11-02

Shame on this place. First of all good luck finding it. Second of all Noone will answer the buzzer for you on the door. No hours of operation posted on the door but Google says it's open. Chatham ups you can do better!

Leone4130 - 2020-08-26

I paid 3.2x the value of the products I was to receive, for 7 day shipping and for the surprise COD charges that alone were 110% the cost of the product even though the value for basing COD charges was noted at $0 from UPS. Tracking said it would arrive Monday, I stayed home to receive the package and pay the COD charges as the options laid out to me specifically said I can pay the driver. Tracking said package would arrive by 9pm so I stayed up waiting for it (I wake at 4am for work). Package did not arrive with no reason as to why when i checked the tracking. The only update to the tracking was a note saying to check back for an update, no new delivery date estimate. Every day there was a "warehouse scan" which coincidentally is not defined in the help section. so I waited longer not knowing what the holdup was. Tracking never changed so I just randomly decided to pay the COD charges online even though i had cash/debit/credit/etransfer ready for the driver. within 20 minutes of paying online, the tracking coincidentally updated saying the package was now released by customs and now on its way. If it was held up due to not paying online then A) don't give us the option to pay the driver if the driver won't deliver until its paid B) have the tracking show that its being held by customs until online payment is received. I may be an engineer with an eye for detail but this seems super simple. Its now past the 7 days and Im being charged by a customer for not having the products in time to complete the project as agreed on. I ship/receive items daily, and I've ONLY had issues with UPS. Maybe I've been lucky. I reached out to the company that was shipping the products to me and they said they've had numerous complaints recently and that in the near future they were transitioning from UPS to another carrier. I would give less than 1 star if possible.