UPS Hamilton Airport, Mount Hope, ON

Cheng Yuan Qian - 2022-09-25

The management of this company is in chaos. Delivered my package to amazon three times in a month. One of the extremely important packages was lost, causing huge losses to us. I made countless phone calls and even visited their headquarters in person. No one cares at all. I will never never never use UPS services again.

Cathy Ainsworth (rythmjunkie) - 2022-11-01

Call customer service(oxymoron)to be told my package isn’t in Canada yet,while tracking shows it sitting at Mount Hope terminal(Hamilton) being delayed a day.Second time this has been an issue. Package had no problem travelling from Lakeland Florida to Hamilton in less than 12 hours,but can’t make it from Hamilton to Bracebridge in less than 24 hours?? Who is managing this mess of a company division? No way to contact anyone. No resolution. Zero communication. I could drive from Bracebridge to Hamilton and pick it up,but there is no option to do this. Last week the package was deliver to a bracebridge transfer facility at 10 am(10 minutes from my house)and they STILL couldn’t deliver until the next day. I called them from that terminal,with the package in my hands(had to do some sweet talking to get them to release it,it was Live fish),and the agent on the phone laughed at me and said the package wasn’t available until the next day as it was still in Toronto. Unbelievable how poorly UPS treats it’s customers. Guaranteed overnight service is never overnight. Agents don’t have a clue what they’re doing. And they could care less. Have another package coming from within Canada ,and shipper only uses UPS. Let’s see if the third time is the charm. I have my doubts. The jokes and stereotypes about UPS seem to be true after all. Pathetic.

Krystyn Weber - 2022-09-21

Whatch out they are out to get your money!! Had a big order of 4 boxes received 2 on time. 2rd is get delivered today but the 4th package got shipped all over the place. Git to Canada then somehow got sent back to the US & now they want import fees.and I won't receive it to maybe tomorrow. When it's a tattoo bed that comes in 2 boxes due to its size and weight. So today I get only half the bed. Oh & customer service is a joke!! No help there!

Knowledge Revolution Videos Related To Study - 2022-07-27

I wish to give them 0 stars if i can.My parents send my medicine from india to canada and i received a call from UPS and they asked for a written prescription from doctor, i went to doctor paid fee again and send them written prescription . Then i received calls and mails again and again that this information is not enough for customs. Finally i left my package( i have not received) and me and my friends or family members are not using this worst service ever.

Tyler Olleros - 2022-07-30

so I received a call from their HR rep and they told me right after the call I would receive a link by text and they never sent anything back. there's no number to get in contact with anyone and no email to get help. I would love to move forward with them but how can you when you can't even get in touch with anyone.