The UPS Store, Toronto, ON

Caroline Sierra Bornais - 2022-07-26

Jackie is the most helpful employee I’ve ever encountered. She answered all my questions, helped me with my shipping label confusion that the UPS website failed to help me with and even put each invoice and label in the respected pouches. Honestly, the UPS process has been not great but coming in person and getting someone as delightful as her, I will be back.

Brandon Dulson - 2022-08-02

Amazon directed me to bring a rug return to a UPS store. As soon as the owner looked over at me he started yelling and berating me on how I can't be bringing anything that large into the store and he was only going to take it because his driver was a block away. I tried explaining that it was exactly how Amazon sent it to me and I was only directed to be dropping it off there. He replied that he didn't give a @#$% what Amazon said, all the policies were posted on the UPS website and they were just too cheap to pay the $4 pick up fee. I understand that he has the right to refuse my package and honestly had he just politely declined to take the rug I would be less upset. I'm sure this guy is a hard worker and it can't be an easy job but I've never experienced such horrible people skills in any store I've entered before. He belongs in a back room alone somewhere taping up boxes not dealing with the public on a daily basis. It seems that many others have had similar experiences at this location with this guy and nothing has changed so I doubt this review will accomplish much... But I recommend everyone avoid this place at all costs unless you enjoy being scorned like a child by a sad man with anger issues.

Laura Lefebvre - 2022-10-20

Owner of this store is aggressively rude for no reason and his first instinct is to yell at customers. I left without shipping my package and will go out of my way to go to a different store. I felt incredibly uncomfortable and this man should not be working with customers.

Mary Wolff - 2022-10-25

Frank and his team are literally the best people! Incredibly friendly, super helpful and they go above and beyond for their customers. 25 stars!

Steven Nguyen - 2022-12-02

EXCELLENT SERVICE FAST AND FRIENDLY Shoutout to Frank for providing excellent service I’m coming back here again to send all my packages Even though I made a typo on the address he fixed it right away for me