The UPS Store, Victoria, BC

Ally Reid - 2022-10-22

my experience with ups store#116, across from london drugs on yates street, was refreshingly positive & far exceeded my expectations! there was no line up, and the staff was highly efficient & helpful from the time i walked in the door until my package was delivered. liz was especially considerate, knowledgeable and helpful. she went above and beyond any customer service i've had, even contacting me right back on a sunday when the store was closed, to assure me that my package was fine when i had trouble tracking it. she helped me again when i was unsure what the tracking information indicated. she knew how important this package was to me & it felt very important to her too. what a refreshing experience these days when wait times can seem long & patience can feel thin, or things aren't running smoothly for one reason or another. i know exactly how i will send my christmas gifts this year, and anything else important or precious to me. i highly recommend ups store116 if you want to send something important & not worry about it!

Mostafa Esmaeili - 2022-07-19

I went in this store to drop off my company's laptop. My company emailed me a shipping label and a confirmation-of-drop-off letter from UPS to be signed by their representative at the UPS store. I went in to drop off my package and when I asked them to sign the form, the representative said in a very aggressive tone "we dont sign anything". I explained the situation and explained the confirmation-of-drop-off letter was given by UPS themselves with clear instructions for the representative to sign, the representative got even more aggressive and said "we dont sign anything, regardless of where the form has come from". Still confused by why they wouldnt sign and the UPS employee's extremely rude behavior, I asked where another UPS store is that I could drop off and get my form signed? The UPS employee yelled "I dont know!" at me in front of other customers. This is extremely unacceptable behavior and customer service. I feel as if they are getting out of doing their job as a UPS store and representative. I have called customer service and they are looking into the incident. I ended up going to the UPS store on Hillside, explained the same thing to the UPS employee and they signed my form with no hesitation. To the UPS employee on Yates St., if you're having a bad day dont take it out on a customer.

Madisen Kinzie - 2022-11-29

I had a painting stolen from me, that I worked very hard on. And this UPS store made a great recommendation to get insurance and thank goodness I did.

J C - 2022-08-06

The people working here sent my package back after holding it for only 5 business days. When I tried to say something the lady started yelling at me telling me it's not her fault and they don't work for ups and I should have got a friend to come pick it up and other excuses. I had a terrible experience trying to pick a package after a week of working and not being able to get to ups store I finally go to get package and it's gone, and then I get yelled at.

Apostolos Gouzis - 2022-08-16

I am buying from back in 1978 at Auctions over the world. The UPS Store 116 are the fastest, most kind, most honest and the most flexible to customer requests!!!