Renee Turza - 2022-07-26
Had a lousy experience at this location. A small parcel I ordered was shipped directly to this UPS store, and I received notification that it was ready for pick up. When I came in, the gentleman insisted my parcel was not there, since nothing came up under my home address. I assured him that my home address wouldn't be on the parcel since it came directly to the UPS location, but he again told me it wasn't there. I left and went back home, double checking all the delivery information, to make sure I was correct. The next day I called the store, hoping to speak with someone else who would be more willing to help. The woman I spoke with was able to confirm the parcel was in the store, and like I had been saying all along, had the UPS address on it rather than my home address. When I asked if the parcel could be delivered to my home (since UPS had made a mistake) she told me that service was unavailable and I'd have to come in and pick it up. I had to make two separate trips just to pick up this small parcel. My total driving time was over an hour since I don't live close, and was frustrating having to waste more of my day over the carelessness and laziness of an employee. Had he taken an extra couple minutes to listen to me and look for my parcel, this whole situation could have been avoided. I will not be using this location for any more of my parcel pickups.
