The UPS Store, Calgary, AB

Connor Butterworth - 2022-08-31

One of the best UPS stores I've experienced; friendly staff for having to deal with uninformed, angry (and usually older) customers all day. Usually pop by to drop off packages with prepaid labels and staff is fairly efficient at providing a drop-off receipt every time I request. My one frustration is the varying time that tracking numbers update. When required to drop-off a package within a certain time frame, it is frustrating that packages can take between 30 minutes and 12+ hours from being dropped off before the tracking shows an update. Although this may be a UPS standard, it is very confusing for the consumer.

Isabelle Couture - 2022-07-27

Fantastic experience today at this UPS store. The lady who assisted me was helpful and patiently took care of my shipping needs, making recommendations to facilitate the process. Will definitely be back.

Adrian T - 2022-08-25

UPS is a joke. Delivery notice left on Tuesday, says “pick up at UPS store” no actual address given, which location am I to go to? Who knows. InfoNotice # doesn’t work when trying to find out online. Wednesday is a second delivery attempt (strange considering the first delivery notice says to pick up in store). At least this second notice has a pickup address listed, so I head to the UPS store to pick up. I am then told, it’s out for ANOTHER delivery attempt tomorrow, even though delivery notice CLEARLY says to pick up at this location. Ask to redirect the delivery to work as no one is home during the day and am told they can’t do that at store level and I have to call customer service. So I call customer service to have to package redirected. Twenty minutes later we finally have the address changed to a work address where someone will be there to collect it (with attitude DRIPPING from the customer service rep the entire time I might add) and then am then told the package may not arrive for 24-48 hours. Sure, this is all just minor annoying inconveniences until one realizes that it’s a gift in the package and it’s perishable. By the time I have it, I’ll promptly be throwing it in the trash. Thanks UPS, you’re awesome. Since I can’t leave a Google review for the whole company, this location will get the negative review

Paul Komonoski - 2022-12-13

What a joke of a company. An office full of lobotomized chimps could have handled my order better than this "professional" company. I will shudder the next time I see "UPS" on an order, and I pray for anybody having their orders processed by this migraine-inducing nightmare of a shipping company.

Mike O. - 2022-07-27

Both Eric and David are very experienced with transport requirements to the US. Fast, quality service. Best UPS Store location in Calgary in my opinion.