The UPS Store, Calgary, AB

Greg C - 2022-08-19

Absolutely useless store. Paid >$100 to have a package expedited to Montreal. It sat at the store for a week and didn't move. When it finally did move, the staff at the store had selected the Ground option even though I'd paid for expedited. Staff is incredibly slow. Wasted >2 hours and package ended up having to be returned because of the store's negligence in not shipping it out on time and not selecting the method I'd paid for.

Neil Dempsey - 2022-07-21

I recently shipped two pairs of sneakers through this UPS store to Stock X (they use UPS for their shipping to verify authenticity). I was basically rushed out the door because I was unable to find the correct packaging for the two sneaker boxes and was told they would be put into bags so that you couldn’t see what was being shipped. I received an email from Stock X today with attached pictures of the damaged shoe boxes that were shipped completely exposed with a label taped to them. Stock X has now charged me a 15% penalty of each shipment because these guys couldn’t do their job! Wondering if they would ship a MacBook bare box or anything else clearly identifying what’s in the box without packaging!? Unreal…. Now the fun starts with a damaged goods claim. Stay clear of this place! I’ll never step foot in there again after this service…

Jan - 2022-05-17

I was at UPS Store few day ago to return my package from Lenovo. There were still labels for original shipping to me. I printed my new label for return and bring package and label to store. Surya took care of everything. I was in and 2 minutes. Great service.

Matthew Wren - 2021-10-01

Wow! I would never give them any stars they deserve negative stars. It's not an option to leave zero or less stars so I've left the least possible. The absolute incompetence of the staff at this location is reason enough to stay far far far away. I went in on two seperate occasions and was.quoted $100 $1 per piece on my job. I was warned it was not a precise quote. So I had a very important rush job for a local client and these people at UPS Store manager to completely undermine my work and efforts. After leaving the job for print more than 24 hours later I'm contacted and informed that the cost will be over $250. More than 2.5x the price originally estimated. . There were no changes to the job. They were left a hard copy sample of the exact job from the beginning to quote from. Never were there any misunderstandings it changed on either parties part. There are thousands of printers to use in Calgary and your better off to quit your job and jump off a bridge than to trust these people to handle your important work for your customers and clients. JUST ABSOLUTELY AVOID AT ALL COST!!!!!!!! YOU HAVE BEEN WARNED!!!!!!

Kellymarie Mcclintock - 2020-11-24

Customer service at it's finest! Although the delivery person came to my apartment building, they didn't call or buzz me, to notify that they were there and left, deciding to just drop off my parcel at the UPS Store #36 at 1500 14th St. SW and leave me a notice. I am a housebound woman who is ill, and fretted about how I was going to get my parcel re-delivered to my home as I cannot go out. I emailed Surya, the Owner/Operator of the UPS Store #36, and explained the situation. What a wonderful, caring and professional person Surya is, and he spent a great deal of time calming me down, and reassuring me that my parcel would be re-delivered without fail. Surya went above and beyond the call of duty to get my parcel re-delivered and I am very grateful. Thank you so much Surya!