The UPS Store, Collingwood, ON

Tony Miceli - 2022-06-07

If I could give this place 10 stars, I would! I came in (I will admit, quite upset) to find out about a package that was supposed to be delivered to my home address. Now, I understand that UPS Stores are independently owned but I wasn't getting anywhere trying to contact UPS from their 1-800 number. Fran was very helpful and patient, made a few phone calls and my problem was solved - she arranged to have my package delivered to the store the next day. Her calm demeanour and assistance helped resolve the problem (and she made me laugh before I left). I will definitely return to this location - the atmosphere is amazing!

Susan Gage - 2022-11-18

I have enjoyed “above and beyond” service at this store for years. This week I needed them three times! Fran and Mary-Ann are the best. Always a pleasure to go in.

Johanne Seguin - 2022-07-15

The worst customer service I have ever seen at the Collingwood UPS store. When I picked it up my packages, the lady at the UPS Collingwood store said with a big SMILE: "I sent it back to the depot. I cannot help you." It was less than 24 hours at the store. I cannot help you.

Debra Gilas - 2022-07-06

I have been in this store twice in the last month and both times I dealt with Mary-Ann. I rarely ship items and found she was extremely helpful, patient and pleasant. I would recommend this location.

Ainsley Bond Coatsworth - 2022-03-01

Quite taken a back from the service I received from a lady there. The words "We are not a UPS store" came out of her mouth. May I suggest changing the sign, the name of your store and the branding plastered all over the walls? She backed away from me as I asked her questions and quite dismissive in her answers. This is my second time coming to the store and the first experience was not much better than the one I just had. Whatever trauma has happened to the people working there during the pandemic must have cause this type of behaviour. However, the reviews show I am not the only person who found the customer service atrocious and something should be done.