😁shoppers drug mart here in walmart is awesome. very organized the staff are nice and knowledgeable. 😡I don't normally write reviews, but I'm growing tired of receiving mediocre service at this store. ...
I don't normally write reviews, but I'm growing tired of receiving mediocre service at this store. Today I approached a pharmacist with questions about nasal sprays and received the bare minimum in terms of a recommendation about what to use (the previous medication I used caused issues and I needed an alternative). When describing what a Neti pot does, he told me it would "make me feel like I was drowning" which didn't instill much confidence and then he said to try saline. Well, there are at least 20 different saline products to choose from on the shelf. He also spoke very loudly about my problem so that the whole store could hear what I was asking about. Seemed like he was complacent and not at all interested in helping me with my health problem. It was about as helpful as if it would have been if I just took a wild guess at which product to choose.
Freddie West - 2021-11-09
I've never been to Nelson Shoppers Drug mart but I've always gotten good service from their stores in other cities. However this one in Nelson was not a friendly place to go. I had a few items to pay for as I was leaving so I naturally stopped at the tills by the door where I entered.
I was about to pay & the attendant asked me if I needed a prescription. I said "no" & that I only needed to pay for the things I had in my hands.
He acted offended like I'd disrespected him for even approaching his till.
He said with a rude attitude that I needed to pay at the other tills where there was people waiting to help me -- his attitude suggesting it was an offense to bother him for anything but a prescription.
Despite his rudeness I thanked him & headed for the "other tills" where there were NO other people. The "other" tills were empty with no other employees in sight & nobody to ask further assistance from except the guy who had just told me to get someone at the other tills attend to me.
There were no people lined up for prescriptions, there was only two other customers in the store & they were busy looking for stuff. Finding nobody to assist me at the tills I was sent to -- I put all my items back on the shelves where I got them & quietly left as I did not want to experience any further humiliation.
Normally I'd have forgotten the offended pharmacist by now but his rudeness set up an unnecessary situation where my fingers are in pain right now that would not have been a problem were I able to cover them with the band aides I tried to buy -- but was unable to find someone to take my money.
I hope this note may help this store to develop a better customer service program. They won't see me or my business again but perhaps they'll be able to teach their staff how to be decent to customers even if they are not there for the big ticket items that day.
They will never get to find out just how much stuff I buy. I've lived in this area for slightly less than a month & one visit from me was handled so badly it secured for "Shoppers Drug Mart" a future without any of my business. Well done! It's important for me not to waste a 45 minute drive to Nelson on businesses that are so prosperous they can afford not to care about customers.
Meanne - 2019-03-27
shoppers drug mart here in walmart is awesome. very organized the staff are nice and knowledgeable.
Scott S - 2021-09-06
I love shoppers drug mart in Nelson, but today for the first time I had a poor experience while trying to purchase a over the counter pain medication for a family member. When asking if I could purchase them from the Pharmacy till I was told to go to the front till, despite it being very slow in the store no customer at the tills.
I don't think the cashier can answer my questions, I went to the till as directed but was not happy I don't think I'll shop go in when the new pharmacy lady is working I suppose I'm spoiled by the usual service from the existing staff.
Cindy Gimnes - 2022-01-09
The staff are so helpful. The pharmaceutical staff amazing! And the postal workers in the back are hard working and friendly! Fast service no matter how busy they are
