Day & Ross Freight, Victoria, BC

Alexander K - 2022-07-23

Ordered a large package from Costco that used Day & Ross. The website tracking is terrible and doesn't update properly. It took 1 week to get from Langley to Victoria. Then I randomly get a call today to schedule the delivery for next week and it was confirmed on the tracking page. 2 hours later the truck shows up with the delivery. How can the miscommunication be so bad between the office and the driver? I have nothing bad to say about the driver, he went above and beyond to place the shipment where we needed it and was very friendly. It just seems the company is horribly managed judging by my experience and others on here...so beware!

Brad Fox - 2022-06-14

I used Day and ross to ship a crate from Vancouver island to Nobel Ontario. shipment went fine without issue. The next week the day and ross driver demands my client meet them at the local marina in Nobel for another package from me which I never sent. we have been attempting to work with day and ross for about a month to have this product removed from my client site to no avail. the dispatch keeps logging that the over head lines are too low, which is an absolutely unacceptable excuse, I had a semi tractor trailer with a 13.5' tall load into the client site without issue.

Shawn Wu - 2022-05-08

Worst experience ever. I will give 0 star if I can. Had a shipment coming from east coast with D&R to Vancouver Island, and it’s been delayed for about a month now. Call the customer service and was informed the shipment is sitting in Vancouver since mid-March. Next stop will be Victoria, but It has never need moved since. The estimated delivery time just keep getting pushed back. We have to stop our project for this. Complained multiple times and the customer service always says they will call back when they find out what happened in Victoria. Of course they never did.

Lynds K - 2022-02-24

Recently started using D & R as they are now the preferred freight company from shipper we use. This is how D & R has been as freight company: "lost freight" for a month Freight signed off as delivered by D & R when was not delivered 5 Day delays at Tsawassen ferry terminal as freight from Surrey sits at ferry terminal "BC ferries has no sailings, as no staff to run the ferry" as per Customer service ?? what to even say about that response! Inaccurate tracking or no tracking Customer service and warehouse have different responses The positive is the drivers are personable and offer great service (when the freight finally arrives) Freight companies are struggling with increased volumes, staffing shortages etc. to keep on track. If this company was more transparent instead of telling customers what they decide on the day they speak to you, this review would be different and would be accepting of delayed freight. Time to be accurate with customers. Overall can not recommend this Freight company

Chris Warner - 2022-05-04

Just started using Day & Ross - the worst experience I ever had with a company. Lost orders, the customer service is absolutely appalling. The staff are illiterate untrained and couldn't care less. I cannot understand how a company of such poor quality can maintain such a dominant position - there's clearly something wrong with Capitalism it's not working. Companies like this should be out of business. I will never use them again for my business.