Day & Ross Freight, Kingston, ON

W T - 2022-11-15

I was told I would get a call to set up an appointment for home delivery where I would be able to request for help to move the item into the house. I needed this because it was a large item for my parents and they weren't able to handle it themselves. I waited the whole day and no phonecall came. I called in and they said again I would get a call from the appointments team. Finally I get a call at 6pm saying the driver was on the way. I asked why I didn't get to set up an appointment and they simply replied "well my driver's on the way". Now my parents are stuck with a 300lb+ box that they have to figure out how to move. Do you guys even know how your company works?

Christine Endicott - 2022-06-14

To inquire about my order, an agent has been "on the way" for about an hour. And the delivery is four days late, and counting.... no alerts, nothing to indicate when it will arrive. Apparently it has been living on a truck that was about 300 km away for more than five days now.

Dave Wilson - 2022-03-29

We have been sitting at home for three days waiting for this delivery of a very expensive purchase. Each morning we are told it is on the truck. Each afternoon we check again and are told it is still on the truck. It never arrives. For a professional shipping company, I have no idea how they cannot track the shipment nor have the ability to contact the driver directly. Trying to cancel order now, but this is only punishing the seller... not the shipping company. All I can do is write this review to warn other parties to avoid this shipping company.

Rick Cockbain - 2022-05-20

Day & Ross take the Gold Medal in most poorly operated shipping company I have experienced. A shipment on May 11th 2022 from Montreal to Brockville gets sent to Mississauga ??? Then from Mississauga to Ottawa ??? Then I am told it will arrive from Ottawa to me on May 19th in the afternoon. So I make arrangements to receive and..... Day & Ross never shows up, never calls, never emails!!! McCain's (the owners) should stick to growing potatoes!

Dave Coleman - 2022-08-21

Quick and easy pickup. Staff were fun and helpful.