Day & Ross, Nanaimo, BC

Rene Hache - 2022-04-25

Very disappointed with Day & Ross services. I ordered some equipment from Ontario in March to be delivered to Vancouver Island on April 4. Today is April 24 and still no delivery. I spoke with several customer representative (most were polite and friendly) but I got so many reasons for the delay and no ETA. I think they should change the recording while you wait for a long time to speak with someone where it says they will deliver on time and good condition… If they are too busy, they shouldn’t take any more parcels because they are not likely to have repeat customers with poor service and communication

Marjorie Pelton - 2022-04-13

We have been waiting for a delivery since March 23rd. Their 800 number won’t answer, messages not answered. Home Depot could not get through to them until Friday April 8. The excuse is they need more manpower. I am sorry but you know the freight that you are responsible for, and the customer ordered it in good faith. If you hadn’t driven in all these rediculous truck convoys the customers delivery would have been delivered. You are a very poor company and unfortunately I hope I never have to deal with them again. Home Depot needs to drop you from their list of delivery companies. Poor poor . Would never recommend this company!

Robert Oakes - 2022-06-25

Unbelievable incompetence and lack of customer service. Supposed to pick up on Monday...waited all day...nope they forgot. Reschedule for Friday. Take the day off work again and wait...and wait. Phone the 1 800 number and they didn't assign a driver. Promised they would fix it and I waited all afternoon. Phone at the end of the day...nope no pick up, we will reschedule for Monday! How does this company even stay in business! No phone calls. No apologies. No f...s given. Never use this company!

Rod Szasz - 2022-07-03

Ok... there are a lot of negative reviews here... maybe your experience is different, but the people at this facility are stellar. They brought in a truck with my order ahead of queue by about a day or so in order to off-load cargo vital for my business operations in Wildland Fire. Everyone I met here, from Ian in the back office to his other staff were couteous, friendly and tried their absolute best. I've worked 30 yrs at a very high level in recruiting in Asia and North America. I pointed out that their space was cramped, dusty and not the best for them and that Day and Ross had better invest in a better location. They agreed, but told me that there was absolutely no other locations rentable in Nanaimo. The could have also mildly slagged off their company with at least a mild complaint but they told me that Day and Ross was great company to work for. And so in my books they did everything absolutely correctly. Hopefully in future Day and Ross has a plan to expand to a new facility and give these employees a better work location. Will keep shipping with D&R

Harold Grindl - 2022-06-09

One star is actually too much. Shipment is a week late already, customer service non-existent. Already spent hours on the phone trying to find out what exactly is going on. We've been shipping LTL inbound and outbound for over 25 years and this is by far the worst carrier I have ever had to deal with. DO NOT trust your freight to these jokers, there are far better companies to handle your freight