Canpar Express, Lachine, QC

Lesley Hahn - 2022-11-26

How does this company stay in business? From my experience I can certainly testify that all of the negative reviews are accurate. The worst customer service I have ever experienced. They brag about how they have up to the minute tracking. My tracking info has not changed for 8 days and I have no clue where my package is. Called customer service three times and wait on hold for an hour only to be told by some incompetent agent that she promises to get a status and call back same day. Have not heard one word from them. If Walmart continues to utilize their services then they just lost a customer.

Nicole Biamonte - 2022-11-10

The Canpar courier left my $1000 piano in the lobby of my apartment building, which has had problems with packages being stolen before. They had my number and were supposed to call me to notify me about the delivery, but did not. They were supposed to get my signature confirming delivery, but obviously did not. The shipper said they put an "X" in the delivery confirmation signature box. (Isn't that illegal??) I only found out when my neighbor called to let me know that box was still there. No idea how long it was in the lobby; very glad that no one took it. I will not do business with any companies that ship via Canpar any more. Also their customer service is absymal and it's very difficult to reach anyone; it requires a long wait either by phone or via chat.

Gaby B. - 2022-09-06

I ordered a futon mattress and it was delivered with this company. They gave me a date of delivery, so I took the day off from work on that date. They never showed. I went about my day normally the next day and when I get home, there's the delivery notice on my door. I called them to see what could be done, and they told me either I had to go get my mattress myself from their LACHINE warehouse (I lived in Laval at the time without a car) or I had to pay a fee to get the delivery out again. 👎🏻

Mario M - 2022-08-18

Not really sure why the Bay deals with these guys. The website of Canpar tells me that my parcel will be delivered before the end of the work day. This same message appears every day yet I have received nothing. I contact customer service and they are completely useless. They'll give you the same cut a paste message "we'll send them an email" to simply get rid of you.

Allergic Rhinitis - 2022-09-28

I was absent when the delivery guy came. He didn't leave my package infront of my house. I called the customer service and they managed to get my package delivered to me the next day. Great service. Pour les clients francophones, sachez qu'ils répondent plus rapidement au téléphone lorsqu'on sélectionne l'option du service en anglais.