Canada Post, Red Deer, AB

Omar Abdel Bari - 2022-07-30

In Southern Ontario haven't had any bad experiences with Canada Post. First order I make with these folks since relocating to Red Deer and already having an issue (which is much similar to what others have experiences). Item had arrived from Calgary to Red Deer day after deposit and was moved to "Out for Delivery" status. After about 4 hours it was moved to "Item available for pick-up" with no mentioned pickup address. Used online chat once the same evening and after waiting some time to speak to a rep they mentioned they are unable to pull up the order because system is under maintenance. You should have an alert in your chat system so users are aware and don't waste their time trying to reach out at the time. The next day I tried again, the rep was able to pull up the order, told me that it was on hold without explaining WHY and put in a ticket for someone to reach out to me about my order within 5 DELIVERY BUSINESS DAYS (note they gave me an actual time, I translated it into business days) which happened to be a Friday. No one mentioned to me anything about the order in that time period, so I reached out to a rep in online chat again today (the Saturday) who told me they confirmed the address already. I also want to make it clear that it didn't go outside the estimated delivery time, But usually Canada Post delivers earlier and to have to wait several days for your package to be ready to pickup when it's already available at the local office is silly! A disclaimer, there might be info that wasn't given to me by my landlord (professional org) before taking on this rental. Our postal boxes in this apartment complex is not setup and I won't be getting any keys until they do. They mentioned they are waiting for Canada Post to do that (is there actually a planned date?) So I'm not sure if it's just this particular city, province, or location where the quality of service is lacking, but it's definitely a bad experience to have for someone who recently relocated from Ontario. Transparency is definitely lacking.

Darwyn Young - 2022-08-02

Friendly and reliable most of the time. Wish they would notify people when they stop delivering to your building even a sticker on the door would be helpful, but not delivering just for spite against the caretaker of a apparent building for over a month. Not Profesional

Jacob J - 2022-02-23

Delivered 2 of my packages wrong houses even though the shipping info and addresses were correct. they ended up doing all they could to help , and I got one package back , but the other couldn't be retrieved as by the time I was able to get them to send a courier over to the house it had already been a couple days, so it was basically sent to the wrong house and taken by the person who lives there. They helped get me info to prove that it was delivered to the wrong house 4 blocks away but because of how long it took i was unable to get my money back after the package was confirmed as gone. Overall mixed feelings, just really hope they figure out why this happened and eliminate what caused this so this doesn't happen again for anyone as this has been a very frustrating situation to deal with.

Dustin Beck - 2022-03-14

Since moving to Red Deer I've had nothing but grief from Canada Post as every prescription order I've made these past 3 and 1/2 years has been delayed by no less than a full week. Often tracking info indicates that drivers here in town have the packages while "out for delivery" but even in perfect weather conditions with clear walkways are left for several business days without even attempting delivery. This sorting station and its delivery personnel are by far the most irresponsible and disrespectful of any community I've ever lived in. To think that such blatantly disrespectful and irresponsible abuse is the norm for this crown corporation is an embarrassment.

Aj Marcotte - 2022-04-06

Rude and lazy driver, I have not had any issues for the last 10 years until recently. At work I am now required to install a mailbox because the lazy excuse of a driver can not be bothered to drop my mail off after 10AM. I mean the job is literally from vehicle to desk service. Then the so called supervisor came in and gave me a notice (unsigned) saying they won’t deliver the mail until I install a mailbox, meanwhile I need to drive to the north end and grab my mail for my business if I want it. I would give 0 stars if I could. They need to get their head out of their as* and realize we pay their wages. We are the customer! We don’t owe them shi*t! I have put a complaint into their head office and I hope everyone else who has had nothing but problems does the same.