Canada Post, Vancouver, BC

Elena De Candia - 2022-12-05

Today, my 6 year old daughter had a “mission” to drop off a labelled return package at this post office without my help. A few people were waiting there, so I told my daughter to say that she just leave the package on the counter and we didn’t need a receipt. That staff lady angrily told my daughter and me, “you can’t drop off. Go to the end of the line, or drop it somewhere else.” That was shocking. I’m not sure what kind of lousy day she had, but this is so upsetting to bring this rude attitude to customers and especially a 6 years little girl. I wanted to talk with the staff lady to make it right, so we went to the end of the line, and when our turn, the staff named Sheila still had a sour face. I said, “Hi, Sheila. Maybe you have a bad day. I’m sorry, but you should not talk like this. She's just a kid.” Sheila used her finger to point to my daughter’s face about a foot distance and started yelling,l again, “why do you all like to fight!” My daughter was shocked, and I had to protect my daughter. Later, Sheila flapped the Christmas reindeer and one toothbrush to the floor, which my daughter forgot on the counter…It didn’t end well. We met a Shopper’s assistant manager lady and told her what had happened. She felt terrible, apologized to us and said she would report to the manager. She was a nice person. My daughter felt better. She was scared and confused. We told my daughter that she didn’t do anything wrong and she was brave. All the post officers we have met were very friendly. I’m sending this review to this post office lady Sheila—We hope you have a happier life, and if you can’t, please don’t try too hard to ruin other people’s. I’m sure we are not the only ones who had a bad experience with Sheila. I hope the management can adjust something about this.

Wendy Huan - 2022-09-09

Visited here just right before closing time due to busy schedule. The staff did not rush me and super friendly. Sadly, I couldn’t grab his name but thanked a lot.

Scott Tsai - 2022-10-07

Super smooth experience! Return a modem and service was fantastic! I'd recommend go in the morning tho

Lev S - 2022-02-05

I visit this Canada Post all the time, it's default for my postal code. Never had any problems. Workers are friendly and efficient. Also very convenient time. Too convenient so can have a line sometimes.

Patricia - 2020-12-20

[UPDATED] Great customer service earlier by an older lady with reddish hair and glasses? Wasn't able to get her name but thank you for making my mailing transaction a fast and easy one. Will definitely come back here. Thank you so much! Appreciate it! December UPDATE: oh, too bad. I was served by the same lady I mentioned above at another time but felt like she didn't want to answer my questions on where to print some stuff and just said "computer department" to me twice to my 2 different questions. Just those two words. Twice. I went to Staples instead after. And today, I sent a few letters for international mailing but because a different lady also treated me quite rudely, I'm really discouraged to go back here. I work in retail so I know what it's like to serve customers all day. It's just so unfair because I was in NO RUSH AT ALL EARLIER but the way she answered my questions it was like she was really impatient and just wanted to get my business over with. I asked politely and when I couldn't hear her too well because of the mask, she was obviously irritated to ask me some stuff again and answer my other questions. I still thanked her afterwards to be polite but it really ruined my mood. I understand we are all stressed because of this pandemic PLUS the Christmas rush but please be fair to how you treat or interact with your customers. Especially when the customers themselves are being patient and polite to you and not rushing you AT ALL. So unfair. I rarely write negative reviews but I do when it's necessary. Because of her interaction with me earlier, I forgot to have my letters be sent as priority ones to be received by my loved ones ASAP. Ruined my mood for the day. Merry Christmas.