Canada Post, Toronto, ON

Maria Isabel A. - 2022-09-23

The guy helping the customers on Sep 23 was so rude. I waited like more than 15 min because he was arguing loudly with another customer (at the end the customer was right). It was my turn.. no greetings, bad phone handling (mine) , asked a question, didn't care. If you're going to pick up or drop off something reach at least 30 minutes before closing time, but better go to somewhere else

Supratik Dey - 2022-07-22

I have no clue why so many negative reviews for this location. I went to collect my passport and it was very smooth process. You need to bring your valid ID which has same address as the address you gave while submitting your passport application. Plus you must have received an email from canada post beforehand which has a bar code for pickup. Take these 2 with you when u come here to pickup and there wont be any problems whatsoever. Overall I didn’t have any problems at all and got my passport in barely 3minutes.

Pradeep James M - 2022-07-28

I picked up my passport from this location and I did not face any problems. But, I do see the reason why some people might have bad experiences. I had the barcode and my ID with the correct address. It should have been a textbook case and they should have just handed me my passport with no questions asked. But, the person who helped took it upon themselves to play Sherlock and do some extra validation by asking me to repeat my phone number in the system. This was completely uncalled for. There was absolutely no reason to ask for that information. I did know the correct phone number and they did release my passport to me. But, I see this as a clear case or overstepping their bounds. It should not matter if I knew my phone number in the system or not. I have the proper documentation specified by Canada post and that should have been it. What if I didn't know the phone number in the system? Maybe there was a typo. Maybe my spouse filled out that application and I didn't know what number was entered in the system? Would they have withheld my passport even though I had all the proper documentation? My advice to the staff is this: Follow the rules. Don't make up new rules.

Tian Yu - 2022-10-03

It’s not a “two star” bad experience. I’m also here to pick up my passport and I was super nervous after seeing sooo many bad reviews. But I got mine smoothly. Please make sure you have your id & email with you. Just print out the form if the address on your id doesn’t match. I gave three stars since the staff is not friendly, or maybe he is in bad mood. And they’re closed on the truth day, which is a Friday.

Ray Wong - 2022-10-25

Probably the rudest service I've ever experienced. The guy working there on Oct 25 (closing shift, caucasian, goatee-like facial hair) not only told me to go away since he 'didn't call me' as I approached the till but also interjected when I asked the other staff member what time they were closing to indicate they actually close the doors at 5:20. Even if you hate your job that much, there's no reason to project that dissatisfaction onto others. Best to take your postal needs elsewhere, no reason to subject yourself to such unprofessionalism and subpar service.