Canada Post, Victoria, BC

Jacob Watson - 2023-01-07

Long lines, 20-40 minutes. Only seemed like one staff person working. I came to pick up a Package after being given a delivery notice. I came 4+ hours after the posted pickup time and was rudely told they don't have my package. The lady working said something along the lines of "I don't know and I don't care, come back in a few days." Canada post... figure it out

Lowellann Fuglsang - 2022-12-30

Why not consider your customers instead of yourselves. Posting hours in the store makes it necessary to go there only to discover you are not open. If you would update your hours (as other businesses do) here on Google Maps, your customers can be saved an unnecessary visit to your office.

Maryam Behrouzi - 2022-12-31

Extremely poor customer service. Unfortunate that I have to deal with this location and in particular the only staff they have every time I get a delivery notice. She is extremely rude, unhelpful, and ignorant of customers concerns. Multiple times walked in with a notice that my package is ready to be picked up and she simply said she does not care about what the notice says and she had not had the time to sort the packages she has received and I have to return another time. This time she directed me to complain to Canada Post as if she is not working for Canada Post nor representing Canada Post. I have been getting this poor service from her for the second time after waiting in the line up for a long time (this time about 40 minutes and I only had 2 people in front of me). She really takes her time….! The station is also inoperable during lunch time and breaks as there’s no one responsible for taking customers during lunch hours. While clearly being short staffed, the location shortened their operating hours on December 30th (regular day) without any updates online during a stormy day.

Alastair Ferguson - 2022-10-13

Worst customer service ever! My package was said to be ready by 1pm. I went down there for 1:30pm. They said I couldn't get it because they didn't have someone to sort it. Pathetic service and won't be using canada post again for any mail services!

C Brooks - 2023-01-05

Unfortunately I don't have many good things to say about Can Post.

Sep Kamrouz - 2022-10-12

Great and fast service!

Zachary Schneider (zach) - 2022-02-16

Initially, I was quite pleased with this location. When I decided to move my PO box, things went downhill fast. They refused to refund the key deposit to the card that I originally paid with. They were also quite picky that I didn't bring the same identification that I used in the beginning.

R T - 2021-03-21

I've had nothing but great, friendly, service at this outlet. They never rush you, and unfortunately that may leave some in the line frustrated, but have always been offered efficient, friendly service I've found.

Maria Contreras - 2022-01-11

I am giving cero. She was not empathetic at all. She sent my package back because it wasn't her "area". The

Tk - 2020-10-13

Worst and rude customer service ever. I was trying to send the mail and the intetaction I had with the worker there was so frustrating. They really need to have some trainings on how to interact with customers.

Tara Jackson - 2019-03-02

I would give zero stars if I could honestly. Every interaction I’ve ever had with someone working at this post office has been nothing but an inconvenience to say the least. I recently had a package taken here after I was not home the day it was attempted delivery. I called to confirm my package was in fact there, because I’ve had notices left and gone to pick up the item after the time it states on the notice to have it not there. The associate Kaitlin said on the phone it was. When I arrived and gave the notice she was quite rude and told me it wasn’t there? I showed ID with my name and address that is on the package and she pretty much refused to give me my mail. Get it together, worst customer service!

Jean Campbell - 2017-08-19

Good post office located inside the Rexall. Helpful and friendly service.

Tsimshianhoroscope - 2017-11-26

This place really does exist. And they provide great service.

Zyn Ski - 2019-04-09

Lines are rarely long.

Ken Dajani - 2021-09-22

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