Canada Post, Kanata, ON

Scott - 2022-07-12

I was expecting a nightmare when I arrived at 5:30 on a Tuesday night. I was pleasantly surprised when there was no line, and have nothing but good things to say about an employee named Reem who helped me. She was knowledgeable, efficient, and I was able to send two registered packages and complete my transaction in less than 5 minutes. I would absolutely come back here again.

Lisa R - 2022-11-22

Unfortunately, I received awful service today by an employee named Leslie. I was there to send a letter. She told me the cost would be 18 dollars. I was surprised at the steep price and asked why this is the case. She told me it has to be sent as a parcel because it will not fit the letter slot. I told her I can make it fit by rearranging what I had inside into two piles instead of one (it was small doll hats in there). She looked very annoyed and said I can try it I want to- no help offered whatsoever or even the suggestion or advice in the first place given the item was so small. I went to the side and showed her once finished that it now fits through the mail slot. She did not apologize, acknowledge, nothing, appeared to look very irritated that I was right in the first place. I asked her if I could please have the envelope re-taped given that I had opened it to rearrange what was inside. She said she has no tape and that it will be fine. I could tell it would not be fine, and I saw tape at the desk right next to her which I pointed out. How could a post office not have tape on hand? Again she looked very irritated with me but gave me the tape. She cashed me out but did not give me the survey at the end where you provide a rating to the employee you dealt with, probably because she knew my rating would not be high. I just ask that a manager connect with her so this sort of attitude issue does not happen again. I get that everyone is overworked, stressed, and tired but the least one can do as an employee is attempt to be helpful in these circumstances, especially given that I was in no way rude or gave any attitude, just voiced surprise over the cost being so high. I would avoid this location if you can.

L L - 2022-09-19

The lady manager is rude as usual. Also she would charge you more for international shippings. Be careful. Just don’t go there.

Leo Lin - 2022-10-24

Absolutely useless and under staffed. Staff are not helpful and not clear about their company guidelines about what to do and what not to do. Rude and grumpy lady manager. What a joke.

Alex B - 2020-01-28

Probably the worst location in Kanata. Always busy and slow. Canada Post - when you’ll add more clerks in busy hours???