DHL Express ServicePoint, QC

Samuel St-martin - 2022-11-24

You are told to leave the package at the back expressly to avoid it being stolen… you still leave it directly in front of the front door… result, it is stolen. You are real zeros, rotten solids. Your customer service is just as terrible, telling us that the instructions have been followed by sending us back the same photo indicating CLEARLY that the package was delivered to the FRONT door. You are total losers... a company of baboons would be more credible than you. No, really, you are probably a good gang of illiterates not able to read a simple instruction.

Gilles Carrier - 2022-03-03

Very fast. Good service

Cedric Simeone - 2022-11-12

they delivered my packages to the wrong address , they also took a picture of the door and you can clearly see the wrong address on proof of delivery picture . call them about it they had an investigation, after 5days they say they delivered at the correct house even tho the picture does not match my house and address . never buying anything from any seller if he is using dhl .

Renuka Bhattarai - 2022-05-26

I love my job, I work here 10 yrs

Chanel Goulet - 2022-06-30

Clearly the worst company! They left my package completely outside the front door of my condo and someone walked away with it. When I asked to change the delivery date. If I could have given zero stars I would have.

Robert Paffrath - 2022-01-08

Easy to get to. Courteous service. No waiting.

Marie-josée Durocher - 2022-01-16

Received a box of imported cookies. Crushed and wet. Fortunately the product inside is intact 🤨

Anthony Levasseur - 2022-09-02

Garbage service all around

Jacques Nault - 2021-04-30

I would put -10 but it does not exist!!!!

Sa K - 2022-04-26

Horrible horrible horrible. Worst customer service in the world. Worst delivery times in the world. Charges have increased since Covid and service is worse than ever!!

Yan Manson - 2021-11-30

They are the worst good luck with lost package aud customer service....

Jack Desjardins - 2021-12-30

Fast service

Marcel Asselin - 2021-05-14

No service I had to pay fees that I had already paid so I don't really like

Vincent Pimparé - 2021-12-17

Lost 5 collectible books in one shipment. Will never do business with again.

K D - 2021-06-02

I absolutely do not recommend this location for your services , while DHL service are efficient and reliable the customer service at this specific location can not be any worse , The person name Sebastian desrochers got angry at the begging for using the door bell three times, he ask why I ring three times , he heard me the first time and because it’s a wear house he has to walk all the way after he said that in English he pretended he doesn’t understand me in English and he kept talking back to me in French then he continued helping the people behind me before he give me an answer about my parcel , I picked a package and sent a package from this location before but the past two times I was received by this person with a very bad personality and attitude , DHL should know better than to put this person in the front to represent the company. If Zero customer/client service experience please keep him behind . I do not want to come back to this location again.

Mikael - 2021-10-12

Truly the worst!!! It's been 13 days I'm waiting for a package that I paid for more than $110. Delivery scheduled for October 6, then October 7, then October 8, and then I can't find your address, let me laugh, open your eyes, request for pick-up on October 12, still not out for delivery!!!! 👌👌🤙🏽🤙🏽🤙🏽

Samuel Tremblay - 2021-05-13

Everything is fine except when they lost a package. In this case, you will be in a loop where each day the customer support will say to you: "I will follow up with you tomorrow before the end of day." You can say for sure that this sentence could be translated by: "We have lost your package and you don't have any ways to reach us and because of that, we loose your package but we didn't loose your money and we will keep it". What a bad company. From now, if I want to buy something on the web and the only way is DHL, I will just don't buy and will save money, time and a lot of frustration.

Jean Pierre Beaudry - 2021-08-14

Fast service

Valérie Daoust - 2021-04-09

EXECABLE SERVICE my package was delivered to the wrong place and someone signed for me... The customer service lady assigned to my file does not answer the questions I ask her and calls me every day telling me that my package will be delivered but every day I do not receive it... I'm thinking of contacting the Consumer Protection Office directly.

Gilles Bricault - 2021-05-18

Your review in my email is so vague it looks like a 'phishing' email asking for an amount of money. I searched a bit to find your warehouse and go make the payment in person, great service of the clerk.

Olivier Laplante - 2021-08-26

Parcel stayed in Mirabel for 1 week without notification from their par to tell me that my parcel is ready to be picked up… bad experience

Nour Bouchaala - 2021-07-02

Too bad there are no less than 1 stars to put (I would put -10 if I could), I am supposed to receive the package on Monday I received it only on Friday, not only.. the delivery man came twice without success from delivery with the message 'no one is available to receive it' when it was wrong... the first time it didn't even ring, the second time it rang once I ran out (in a few seconds) I saw him leave without even looking to see if there is someone who came out the front door.. all this while harassing me with their message to allow delivery without a signature (they want to release themselves from any responsibility in the event of loss or damaged) In the end, the 3rd time he left the package (the cardboard in crumbs fortunately for them that it was not fragile as articles) in front of the door without signature when I did not authorize it ... really disappointed with this service more how mediocre!!

Suzanne Turcot - 2021-09-15

Not recommended, no help from customer service. I had the brokerage run around and customer service. If you need a shipping company DHL is NOT RECOMMENDED. I put a star but really should have been -5 stars.

Jelena Zerdoner - 2021-06-22

I paid the shipping and never received my package. And they refuse to refund me....

Julie Christèlle - 2021-02-18

Bad service

Doloresse Le Mangouero - 2021-04-13

Parcel not delivered on a Friday evening I go there, I am told that the driver has not returned. They ask me if I want to reschedule a delivery I say no I would spend Monday evening to pick it up because I work. Monday evening I go there 30 mins to wait outside because the receptionist was not there I ended up going to the reception they will see where is my package all that to tell me that it had been delivered at 5 pm I ask how it is possible because I asked for the delivery against signature and I finished working at 6 p.m. I am told that they do not know. I go home and my package was in front of my neighbor's door. Really dissatisfied with the service provided by DHL.

Duralex Sedlex - 2021-04-28

Worst shipping company, avoid! They hold your packages hostage and demand more money AFTER you've already paid for them! Thieves, incompetent, dishonest. SCAM

Jeremy Meloche - 2021-01-21

company criss of no drawing not able to have someone who speaks French like the world in customer service it's been 4 days since he was born and that I haven't really received anything a very poorly organized company and criss of volwur with their costs of if of his

Hamid Belhaj - 2021-05-28

3 times in a row they hang up the phone !!! never seen it elsewhere. my package stayed 3 days in mirabel for no reason. no one knows why. Worse experience.

Louis Gamache - 2021-02-02

Poor service.

Math Levac - 2021-03-03

Worst mailing company!

Marc-andre Mathieu - 2020-05-01

His just speaks english his not able to give the right information and when he tells me to call the french line his menvoie call a company that does food shipping when i order a Powersupply on amazon

Alain Tassė - 2021-02-03

Deadlines never met, poor customer service. Unable to trace a package lost for 21 days. 9 out of 10 packages don't go well. Now I deal with the competition when possible.

Sam - 2022-02-01

Do not go there without a doubt one of the worst companies where I have worked in the last 2 years handling sinism several serious pay problems no not going there

Ron Mtb - 2021-03-18

Most incompetent shipping company on the planet.

Vincent Fex - 2019-07-16

I really like the collection options one can choose from.... I like that the employees take care of my parcels which have always arrived intact and quickly! The follow-ups are well done!

Mario Galarneau Joy - 2021-02-24

The receptionist and supervisor very helpful but the transport of parcels needs to improve. For 1 week he has been walking my package and today asked me to pick up in Mirabel. Arriving here, to my surprise my package is nowhere. The receptionist and supervisor were unable to meet my expectations and give me my package. Yesterday also I received another package and unfortunately the envelope was opened and the instruction was missing as also the packaging of the device. I believe DHL is a serious company but an update regarding deliveries should have a big improvement regarding the awareness of drivers so that they no longer take packages around in their cars for several days and have to process packages with A LOT more attention. Thank you

Engy Refaat - 2020-11-16

Worst shipping company ever. They are making horrible mistakes that only the customer is paying for and even providing customers with false information. No customer service at all. They don't give any effort to resolve the problem. So if you want to loose money and time go to DHL. It was my first and final experience with them. I will never ever do business with them again. Fedex and purolator are way more better. What a shame!!!!

Sonny Lapointe - 2020-08-18

Hidden fees, notified only AFTER the package has been sent, nearly $30 in ''customs fees'' for a poster

Claude Graveline - 2020-12-18

The worst transport company ever. No service; you call to locate your package and all they do is try to get rid of you.

Marie-eve Nadeau - 2020-10-22

Worst delivery service ever, this is the third time I have dealt with this service and a problem occurs every time. Use another company you will save yourself time and unnecessary anger! and customer service hours are not the same as what is displayed on google...

Josee Perreault - 2021-04-26

Poor service

Francis Berardino - 2020-01-29

Compagnie de cabochon 2 weeks ago the delivery girl comes to deliver to my house he rings and runs off opening the door to see him get back into his truck and leave to learn about 55% customs tax if not he does not deliver my package once paid its been 2 weeks that I am being fooled and I receive a call from dhl saying that I will receive my package today and a little later on the tracking that my package is in the wrong warehouse I do not understand why it is came knocker at my house and 2 weeks learned he is in the wrong warehouse seriously he is not a good ider to do business with eu

Julien Maltais - 2018-11-08

Very good postal service staff too warm and attentive to customers. Very clean environment fast and efficient service. I loved the service I received Thanks to the whole gang for your great work 🥰

Sylvain K. - 2021-05-21

Kind

Jean-michel Garneau - 2020-07-06

Ayoy!! You are without a doubt the worst company I have ever dealt with when receiving my package. so I still haven't received it! With customs fees of $22.10 I didn't even know you were in possession of my package!! a sticker that's worth $5 if I ever see your name as the sender, be sure I'll let it go. THEFT

Jonathan Ashby - 2019-08-29

Disgusting service. No one speaks French and very little English. It's like taking a very flat trip.

Carole Petit - 2020-07-07

My delivery was not carried out, the deliverers do not have a GPS? ... yet Fedex, UPS and other delivery services have no trouble finding my address. Very disappointing !!!! be forced to collect the parcel at a point of service. And it's a service that we pay !!!!

Cynthia St-germain - 2019-11-06

Impossible to pay the fees on the internet the information is automatically erased it's been two weeks since my package arrived no way to receive it or contact someone from this company by phone to pay the customs fees ?????

Myriam Lachapelle - 2020-09-08

Theft shipping costs hide