DHL, Victoria, BC

Bacon Butty - 2022-10-10

ZERO STARS. YES DHL IS THAT BAD! Two items shipped from UK to Canada in June 2022. Paid the duty promptly but items never shipped to my home. It's now October 2022 and I still don't have my items. Months of telephone tag, hours on hold only to be disconnected, many emails to 'Customer Care' supervisor who cancelled my tracking because she said my shipment was brokered into wrong port. I had to contact my broker to correct mistake. DHL WAS THE BROKER! Did many online chats, only to be given the runaround. Often disconnected without any reason that they would not ship my order. It was sitting in a warehouse in Hamilton Ontario for four months. Months of road blocks, running in circles, and lies. Finally had to cancel order and ship back to UK to be re shipped to Canada by another company. Thank goodness the supplier of the merchandise I ordered was good to work with. I don't know how DHL is still in business. Horrendous service. Use at your peril. No wait....don't use at all!

Harry Brown - 2022-10-13

The DHL system (in Canada at least) simply DOES NOT WORK. In our experience, promised deliveries do not appear(we waste entire days waiting to provide signature); it’s impossible to talk to anyone or track a delivery; their rescheduling system does not work. We have driven miles to associated offices only to find the parcel was not there. Not impressed.

Kalon Parker - 2022-08-17

horrible customer service, no attempt to deliver my package was made, i was not emailed about the order or contacted about needing to pick it up. the FIRST notification i got from them about my order was that they were going to destroy it because i never picked it up?!? I WAS NEVER TOLD YOU GUYS EVEN HAD IT I AM SO UPSET!! and when i went to the store they told me it wasn’t even in my city?!? Trying to call the customer service line is a nightmare, the online service doesn’t work, and none of the managers pick up their phones. we had to wait in line in the heat for way too long. i have never been so disappointed or upset with a business like this in my life. i try so hard to be patient and understanding but this is ridiculous. they said they couldn’t deliver it because of a 1 dollar fee? you guys are destroying my 150 dollar package over a 1 dollar fee i was NOT aware of???

Stephen Rideout - 2022-07-20

Quick less than 5 days over seas

Mitchell St Louis - 2022-10-27

Fast friendly service anywhere in all North America

Sakthi - 2021-08-18

It was hard to find the place. Service was great

Brix Mas - 2022-09-09

All the one stars lead to the same thing im having trouble with. No attempt at telling me I had customs to pay. Literally every other service provider will leave a note or email. Can't seem to talk to one person who knows whats going on over customer help. Sent me in loops. No option to self declare when it is in their hand. Its 2022 guys. You can fix all of these things but don't so heres a review ^^^

Drew Kim - 2022-11-15

Would give less than a 1 star rating if i could. Never on time, why is there online tracking with delivery options if they never follow it? Very subpar service, very subpar company.

Canadian Cannabinoid Farmer - 2022-12-16

Driver on Vancouver island will pretend to try and deliver packages we have 285 cctv cameras on the property they never catch him but magically it will say delivery attempted. Some times he will drive in drive way and make a circle and leave without ever getting out of truck is comical

Jacob M - 2022-06-10

What can I say. My package arrived intact. Good job

Jimmy Yediaz - 2021-03-30

Beautiful website. Easy-to-use and able to track right to signing the delivery with the name of the person receiving the package.

Sami Bryant - 2021-08-11

I’ve had issues with DHL itself in the past but the workers at this location were very friendly and helpful :)

Tom Pennells - 2021-06-25

Limited hours, but staff was helpful and my package was delivered.

Chris Stephen - 2022-08-08

Absolutely the most incompetent delivery service! All "contact" options take you on a wild goose chase of automated messages, I can NEVER speak to a person to get help. Long wait times for my international deliveries, every time it's a hassle.... this company needs to read these reviews and solve their issues!

Tim Latour - 2021-09-16

The delivery man just threw my package at the wall

Zotzmang - 2021-08-18

AT ALL COSTS DO NOT USE THIS COMPANY. OVERPRICED. UNDERSERVED. HAD ME CALL 5 DIFFERENT DEPARTMENTS. WOULDNT DO WHAT I NEEDED. HAD THE WRONG ADDRESS BUT DIDNT CONTACT ME.

Ryan Abbott - 2022-02-18

Cannot contact their office directly and they will not delivered signing packages to a person's work place and, since they are barely ever open and never on weekends, it is impossible to receive crucial and important documents. Also, completely useless to talk to them. Negative 5 stars.

Michelle Darling - 2022-10-19

Was never contact for my delivery. Had to make contact with DHL myself. They said my parcel was waiting on customs fee. Called customs explained parcel (sent as gift) and listed below $60 from my sister to me. They laughed and said DHL does this but it is not a customs fee. They charged a brokerage fee to clear customs. I said I could do that, please send forms. They sent me what I needed and I went to Canada Border Services to clear. I gave forms the next day to DHL but my parcel was sent back anyway. If I only knew beforehand that DHL did this, I would have never suggested she use them. Terrible business model. Terrible customer service. Wish I could post no stars.

Vadim Rossinski - 2022-02-03

They have improved significantly in last 12 months. First of all, now they call you and talk to you. Second, if you ask them to come back another day, they actually do. Communication and services are drastically better.

Hirers Cynthia - 2022-06-15

Terrible postal company, don't understand why it's still around the world, should go out of business

Kirk Buhne - 2022-01-02

DHL reports that they “attempted delivery” but they definitely did not and weeks later, well past Christmas, the package has still not arrived. Why would they update as “attempted delivery” when they know that people have cameras that show any “attempted deliveries”. I still await news of where my package is. I get other packages every week, but need to wait weeks, or perhaps forever, for packages received by DHL Victoria, but not delivered. I might understand if they have a back log or staffing issues, but if that is the case, they should report that on the delivery status page.

Markus C - 2021-06-09

Waited 15 hours Monday. Said out for delivery so I waited and I waited covid blues. Next day got hand delivered satisfied buy..m

Logan Stolar - 2021-10-01

I could write a lengthy retelling of all the events that took place to end up here at a 1 star review, but you already know. They didn't do the one thing they were hired to do: Deliver the package.

Yilin Yang - 2022-08-15

Very slow to respond. Charge way too much for brokage. Use fedex or ups instead.

Wendy Pierson - 2022-01-21

Trying to work with this company is beyond frustrating. Their level of customer service is deplorable - I get the feeling they really don't care.

Karl Lepik - 2021-12-16

Terrible customer service, non-responsive.

Cory Kent - 2021-12-14

As with the hundred other people who've not only given a low mark, but rather gave a 1 star, and most of whom wished there was a zero option, I am of the same feeling. They say they attempt delivery, but as with so many other reviews, they cannot be attempting delivery unless that means just pulling up to the home and waiting outside or just going to the door and waiting for someone to open it. They said they attempted delivery yesterday, but my phone did not ring, nor is there a missed call. They also left no card. Then they said today they delivered, but the time they sent the message that said they missed us, I had had my phone in my hand for the previous 30 minutes, and in my pocket with the volume high for the few hours before that. As so many others complain about this, it's obvious that they are not attempting delivery, yet claim that they are. And with this many reviews, and they haven't responded to all these claims, they don't seem to care a lick about the customer. Also when I get delivery from them, they charge an arbitrary fee for customs, in case they're charged when they bring it in. But customs does not always charge anything, and don't always charge this amount, so they're just making people pay on top of their standard delivery. This extra fee is not charged by UPS, FEDEX, or the USPS, when they ship to Canada. Another bad thing. Google, if you can't give someone zero stars, why not let us give .5?

Vivy - 2022-07-21

I always cringe when I see DHL is shipping my package. I ordered a product from the UK and they wanted $35 on a $135 product for customs, duties and service fee... I did the self declare option and didn't pay anywhere near this amount. DHL overchargers for international shipment of products. Do self declare to reduce fees.

Chris Chapman - 2022-04-20

I am forced to use this inadequate service. I spend hours on the phone trying to get deliveries done on time. I have customer service call me back to tell me , we will call you back. DHL is a joke.

Kimberly Nixon - 2022-06-16

Hold your parcel while waiting for you to pay duty without any notice, phone call or any kind of contact. Everyday just put on hold without any communication.

Dave Piperno - 2022-11-13

Impossible to get a hold of to talk to people

Gregory Daniel - 2021-03-26

I called, was forwarded to a different rep, then had it hang up before anyone answered. And i still havent recieved my package.

Weston Huynh - 2022-11-16

Delivered package to the wrong address.

Wendy Poon - 2021-08-21

they have a tendency to never knock or ring doorbell and only leave the notice on your door when i've been waiting at home all day. they did it to a few times already. very unprofessional

Stephen Saunders - 2021-10-26

DHL is probably the worst shipping company in the world and there is lots of competition for this position. Their website is useless their phone system is useless and their customer service is non existent

Harold Alfred - 2021-05-01

Was told 3-4 days... went to Quebec, Ontario and New Brunswick TWICE... it was in Ontario and went EAST back to Ontarion then East again... I live in BC - WEST.... & still waiting 3 weeks later.... Got one star because a minus wasn't available

Mariana Pirvu - 2022-03-21

Charged for a package that I’ve never received, despite numerous calls. Exorbitant charges, as 1/4 of the value of the package.

Ahmed Salama - 2021-11-13

Dhl web site says you can do any thing from this location however when went the to send a package the employee there was very rude and didn't accept ant thing just said look at the printed paper whish says go to staples ... Rude lazy employee and failed service point

Amellia Foxwell - 2021-04-17

Terriable serices. Both time I was at home but they left a notification. I've change a delivery address using DHL on Demand Delivery and now my package disappeared. I have been trying to find it since 14th.

Emma Barker Sharp - 2022-03-08

DHL now doesn't even delivery their own packages. Instead they use terrible local delivery contracters to deliver for them. Useless and impossible to get in contact with.

You Know - 2020-09-14

Say there going to deliver a package but not show up but say they attempted even tho I wait all day for it and make me pay dutie fees twice and. Make it almost impossible to get my money back I thought this was express delivery not bs delivery

Kirsten Witt - 2022-04-12

WHAT IS WRONG WITH THIS PLACE???IS IT A SCAM????

Devon - 2021-12-02

Not sure what else to say about the service here other than absolutely terrible. They put the completely wrong address for my package...sending it to the other side of the country. Had I not checked on the tracking info out of curiosity I would have never received my package and been out over 200$. No accountability when I called and overall disappointing experience. If you can avoid I would recommend.

Lexie Wellings - 2021-10-29

I would have rated 0 stars if that was possible, I did not pay 100$ for express shipping for my item to not arrive on time, not be called upon delivery, and for my delivery to be pushed back even further because of laziness and incompetence. Also, good luck trying to get ahold of customer service, that isn’t just an automated message. This company is a joke.

Tammy Bach - 2022-01-25

Scammers with import fees. Will not deliver until paid. Spent $213 US for shoes and they charged me $103.70 CAD for import fees/taxes. Terrible company.

Mary Kay - 2022-01-14

I've ordered online and was expecting my package to arrive over a week ago but they still have failed to do so. Weve emailed back and forth with dates and times but to no avail. I've even waited for the delivery guy at the front door and still, it was a 'no show's I'm still waiting......at this point I'm going to have to bus up to the centre station but I feel I really shouldn't have too 🤷

Fiveand Dime - 2021-04-25

Payed for shipping then I get another bill from them for handling fees I will never get any shipped by this company ever again

Nino Liberatore - 2021-08-14

Great service

Nicholas Kenrick - 2021-04-16

the processing fee is so so expensive . do not use them

Karen Kramer - 2021-10-01

Absolutely the WORST customer service. I was lied to by at least three representatives. My packages were never put on a truck yet the driver claimed he couldn't find my address even though they have delivered to me many times before. Their online chat shuts down at 4:00 and the reps on it just lie and give you false promises. I cannot believe how bad the service is and looking at other reviews I am certainly not alone I will be trying to get my shipping fees back and imagine that I will waste another day on the phone.