Loomis Express, Red Deer, AB

Christy Lutz - 2022-08-31

Dropped my package off at Spruce View Loomis. When I got there they had no way of weighing it or taking a payment so the lady told me to leave it and she’d call me on the morning when the delivery guy came to tell me a price. I heard nothing and called back and she wasn’t working that day. I called back two days later and still no one knew what happened to my package. I tried tracking and nothing. Finally a week later I got a hold of the original woman who said she had forgot and when she saw my message that day sent it out Canada Post. The package seems to have disappeared in Canada Post so I phoned Loomis customer service to complain but because the shipping number was cancelled on their end I don’t have a tracking number to file a complaint with. Never ever will I ship with them again.

Attitude Performance - 2022-07-21

Will never use nor recommend this company ever again. They have gone way down hill. Used to be a reliable company. Now no matter you tracking number or expected delivery times they are always off by a long shot. Try calling them and they just ignore the phone lines refusing customer service. Our company will greatly use any of the other shipping companies over Loomis.

Stephane Beaulieu - 2022-11-23

The worst company I ever dealt with. They can't answer the phone and when I got someone on the phone she wasn't helpful and finally she hung up on me. Loomis can't deliver because I'm on Range Rd, but I live 1 mile from town, where FedEx, Purolator, UPS have been able to deliver. They are asking me to pick up my package in Red Deer. There is no words to describe this company. Don't use this company it is worthless. I would give no stars at all if I could.

Sam Fletcher - 2022-09-20

The only people they treat worse than their customers are their own staff. Poor place to work, even poorer company to ship with. If you’re a rural customer, good luck. They’d sooner wipe their rear with you than do anything to help. Warehouse staff is underpaid, and the care put into your packages shows. If you want a late, broken package Loomis Red Deer is your go to shipping solution.

Craig Hingley - 2022-11-22

Ordered from Walmart and unfortunately, they shipped using Loomis. As usual, it ended up at the depot on the north end of Red Deer held for pickup because 'They don't ship to Range Roads...' I could've picked it up at Walmart with less driving so it's now further away (45 mins one way so close to 2 hrs total by the time you have to go in etc...). I called both Walmart and Loomis when I saw the label was printed as Loomis to try to get it switched or cancelled but was told by both that I'd have to just wait and that it should show up on my doorstep. Why do they accept these shipments when they don't deliver to the address??? Purolator, UPS, Fed-Ex, Intelicom all come to our door.