Loomis Express, Burnaby, BC

Rodolfo Pinto - 2022-10-04

I hate to give negative evaluation but i was impressed on how bad a company can treat your customers. I thought it was just a isolated case with me but when I saw the 1.5 stars score in Google I realized that this is a company that does not care to keep clients in a continuous basis. 1 delivery attempt, they buzzed my apt. And I missed the call. The problem is that they left in about 2 minutes. Not even a chance to meet them at the front door. How about call the phone of the customer just to check they are at home? After this they never gave me a date about the next delivery. attendant told they could not provide a next date for delivery. I decided to go to their deposit by car and get the parcel. Their slogan should be: If the delivery company cant reach you, go and reach them.

Shauna Lee - 2022-08-02

MARIA was very kind, efficient and pleasant to speak with. She was very welcoming and easy to talk to. She got my package fast and is the only reason I'm here writing a 5 star review. (Well 5 stars for Maria) ⭐️⭐️⭐️⭐️⭐️Great customer service! 5 stars for her! I felt very bad for the workers that have to work in that building with no AC when it's 26plus degrees outside! Just one or two fans isn't enough. The owner should really get the workers an AC unit for the front. So 2 points off for how hot it is in there. Could not stand it!

Steven Q. Cao - 2022-07-06

I messaged chat support twice in anticipation of my delivery to ensure they would have the information to buzz via my intercom. Of course, the driver didn't attempt to buzz and the package was sent back to the terminal. I ended up picking up the package myself. The person working at the front desk was nice, so this star goes to him.

Jg - 2022-10-25

The driver refused to deliver a small package to my apartment building twice. They said it wasn’t possible though DHL, FedEx, Purolator, Amazon, etc. seem to have no issue delivering? Chatting with customer support didn’t help. They suggested that I drive to Burnaby to pick up the package (yes, er, let me take a sick day from work to jump on transit, two cities away to pick up a pair of sweatpants 🙈…. Er, nope). Then the vendor / online store made a call to them, and the package arrived at my doorstep the next day. I wish that vendors would always disclose couriers so that I can cancel or shop somewhere else if Loomis is listed at checkout.

Irina Rasovski - 2022-10-05

This Loomis Express is a joke. If I could give zero stars I would. After many calls and live chats with customer service there is no package to be seen, agents on the phone have no control or even communication with a driver or delivery branch. There are three days I have been waiting for my package and even took a day off to stay home and accommodate the delivery, just to learn the package is not out for delivery today. I would not ever recommend anyone to get involved with this business. It's only causes stress and frustration. Absolutely horrible.