Loomis Express, Edmonton, AB

Daniel Ivey - 2022-10-21

I don't like to leave bad reviews, and in fact I think this is the first time I have. This company is incredibly bad at everything. They are particularly bad at delivering things, but also very bad at the other stuff that goes along with that, like talking to customers about delivering things, or helping them find the things that were supposed to be delivered. If Loomis opened a pizza restaurant, they would advertise delicious pizza at a reasonable price, but the menu would only offer water. And it would be warm tap water. And you would need to bring your own glass. And after you ordered and paid in advance, they would tell you they are out of water.

Daniel Gomez Ramos - 2022-08-24

I rarely make reviews unless a service is so terrible or great that it makes me want to take the extra effort to log in and write something. Loomis did a fine job of getting me motivated to log in and write about how bad an experience I’ve had. I live in a condo and when I ordered my product I placed my buzzer in the special notes section. I didn’t get buzzed, not once. Loomis did leave me a notice that they came by twice and that I could pick up my parcel in their location which is conveniently located on the outskirts of the city. I called the customer service line and of course all the representative did was notify me that her system shows two attempts where made, despite me saying otherwise. Clearly the customer doesn’t matter and critical thinking is not a requirement to work at Loomis. I was given no further options other than the instructions already set forth on my paper. In other words, I wasted time and breath calling. Finally, when I requested to speak with a supervisor I was instead provided with a different number to call, not that it would’ve done anything. So I’m leaving a one star review only because I don’t have the option to give less.

Paul Upham - 2022-07-07

I have exactly the same experience as others. I have been waiting for a package now for 4 days after the scheduled delivery date. each day i get "attempted delivery" but I know there was no attempt because i was home all day and I have security cameras showing no one was here. I have called each day and have been told they will put in a notice and have someone contact the dispatch facility to ensure i get it by the end of the day. I have sat at home for four days so that i don't miss the delivery but still no one shows. Now i am waiting again after 2hrs on the phone with DHL and Loomis "experts" and am trying to get it so i can go and pick up at the Loomis facility. I am so frustrated that there is no way in their process for me to talk to the driver or the local facility. This is a piece cost me over $100 in shipping to be delivered to my door over a week ago. They just keep giving me invalid reasons as to why it is not delivered. So far, failed delivery attempt, then another failed delivery attempt. now they are saying it is the wrong address. We confirmed it is the correct address. I am not sure how they make it as a courier service as one of the most basic concepts is to be able to find valid addresses! It is pretty sad!

The Cannabis Sommelier - 2022-09-14

No attempt made to deliver. Didn’t even try and said I wasn’t home. I have concierge service and a dedicated parcel room. Staff on site 24/7. Customer service wasn’t empathetic nor helpful. I have a strong feeling from reading other reviews I will be making the drive to their distribution Centre. After reading all these reviews does anyone at loomis even attempt to deliver packages? Update**** They botched both deliveries, I did have to drive 25 minutes to retrieve my package. Once I collected my package and opened it, it was destroyed. So poorly handled. Terrible, terrible service.

Holly Nichols - 2022-12-13

Called customer service and they were very pleasant over the phone. Driver tried to drop a package off when I wasn’t home then said they came back and I wasn’t home, which wasn’t true because I waited all day for them. I had to drive 40 minutes into Edmonton to grab my package when I paid for shipping… why pay for a service when you aren’t receiving it?! Got to the warehouse and the box was all ripped to hell and looked like it has been thrown around….. I would never recommend using this service!!!