Loomis Express, Calgary, AB

Natasha Pierce - 2022-11-17

I've had nothing but bad experiences with this company. A client I work with in Ontario always ships with them unfortunately. First time I had a package delivered they "attempted delivery" 3 times, I was home for all three and they never knocked on the door or called once. Just drove past and said I wasn't home! The man on the phone was incredibly rude when I called to inquire about the deliveries. Now I'm trying to ship something that my client got a waybill for and Loomis is not picking up packages from any of their shipping centers in Calgary. So now there are piles of packages at each location that aren't being shipped. What on earth is going on with this company, seriously wonder who runs this show and how they are still in business.

Hugh Everding - 2022-12-09

Tie one star is unwarranted but necessary in order to leave a review. I ordered a box of cigars from Ontario 25 November. I know that they got as far as Swift Current judging by their tracking system. In SC someone noticed that it was addressed to a PO Box to which they do not deliver but it has still come with three hours of my home. The shipment was then returned to Regina from where I then received a phone call asking for a physical address. When that was provided they said I could expect delivery the following day. It’s now going on to day three and still no delivery. Their tracking system indicates it is enroute but doesn’t give a destination or any Indication that it has left Regina. In two subsequent phone calls I have have been lied to regarding the delivery status. My fear is that the package is on its way back to the sender in Ontario and Loomis customer service lacks the courage to admit this. It’s either that or the entire organization is incompetent. I’ve been informed locally by the woman who runs the PO in our hamlet that to the best of her knowledge Loomis does not deliver here. Two months ago I ordered a box of cigars from the same company and it was mysteriously returned to the sender without explanation and my money minus delivery fees were refunded. Now I know why.

Joshua Devereaux - 2022-09-06

I was kind of weary having an expensive package delivered by a company with less than a 2-star rating on Google. The delivery drivers didn't let my phone ring very long before moving on. However, the folks at the main office were very helpful about changing the address for the package to be delivered at my work and it was promptly delivered the next business day.

Ferdinand Trinidad - 2022-11-04

worst customer service.... Tracy excuse why they cannot guarantee the delivery that is already 1 day delayed is due to driver breakdown... seriously.. this your own van that needs to be checked at the start of the day and if it breaks down it is your company's responsibility to send another van to deliver the items that customer needs... shows lack of customer satisfaction... afterwhich, update status, non attempt bad weather.. really? the weather on that day was not even snowing... this is the worst delivery service company i ever experienced!!

Brandice Lewis - 2022-07-15

Smoothies were suppose to be delivered Wednesday, it got “delivered Thursday at 11pm. To A Different Address! Customer service sent a picture of it in the front lobby, but it was not my lobby. I had to drive around to all the condo buildings in my area to find it. And then had to wait for someone to go into the condo to get it. The dry ice and smoothies are all thawed. He had my buzzer code… and decided to just leave it at a random building 😡