Loomis Express, Lachine, QC

Davide Zanoni - 2022-09-14

Never had a bad experience as I am having with them. Not able to get my package and not able to go get it in person in time because they don't have local facilities, only one in Lachine, which is unreachable by the time I finish work and I go get my daughter from school. Avoid at all cost that garbage if you want to receive your package or if you want your packages to be delivered properly. Today they "tried" to deliver again, but left no paper and my neighbor was checking all the time so he could pick up the package. But they are asking me 10$ for another "attempt". Beware of these scammers. I used the live chat and ask for proof of the attempt but they had one to give me. Absolutely to avoid

Mtl-438 - 2022-08-17

Worst delivery ever, they just drop your stuff outside in the rain in front of a 120 appartment building, dont even take 2 sec to press my appartment number on the intercom and leave. Your stuff got stolen ? Well they dont care about that. At this point im not sure they actually deliver my orders since there is no package to be found anywhere, the delivery guy dont contact you and they dont even take a picture of the boxes. Stay away. I was a very good loop customer (they deliver with that garbage company) and i left because of them.

Ariel Gadbois Roy - 2022-10-25

Loomis has never knocked on my door for any delivery. Their tracking page is lying saying the package is out for delivery when it's clearly not since I get no door knocker notice. Customer support couldn't explain why the deliveries failed, they blamed the intercom (I have a doorbell). Wasted many hours on the bus because of this fake delivery service scam.

Anna Aryal - 2022-12-09

I'm adding an extra star because the gentleman who ultimately assisted me at the service counter was extremely kind and helpful, and even put my heavy package in my car for me. THANK YOU! Sadly, that employee was the only positive part of my entire experience with Loomis. I plead with businesses NOT to use this shipping service. On the day of the first attempted delivery of my package, I was at the office and came home to a missed delivery notice. Fine, I wasn't home. The next day, however, I was home the entire day waiting for the delivery, and did not receive any knocks at my door or calls on either my cell phone or my apartment interphone. So imagine my surprise when I found a second missed delivery notice in the lobby for that day... It seems like the delivery driver simply did not bother to try to contact me. So I contacted Loomis customer service to find out if there would be another attempt. The person I spoke with on their live chat brusquely informed me that there would not be, and that if I wanted the package I would have to go to their warehouse in Lachine, which is only open Monday - Friday from 9 am - 6 pm. So I had to take time out of my work day, rent a Communauto, and drive out to Lachine to pick up the package. If it hadn't been a relatively expensive item, I probably wouldn't have bothered. Throughout the entire experience, I was totally appalled at the way this "shipping company" is run. Avoid Loomis!

Jean-mathieu Baillette - 2022-11-14

The delivery didn't make the efforts to go at the door or even knock or push the door. He preferred to continue his run, and say that we were not there whereas we were there the whole time!!!! And then when you call the customer service, you are served with arrogance and condescendence. It can just be my fault!! Insane, will never make business with this carrier company again....