Loomis Express, Markham, ON

Nishi Malaki - 2022-07-14

I paid for shipping and still had to drive 30 km and pick it up at the depot. No communication or what's so ever! If they deliver during business hours of course nobody is home no matter how many times they try to deliver it. Just leave the parcel at the door like Amazon does.

Farzad Nasiri - 2022-10-05

First of all. My shipment was with DHL express. It was supposed to be delivered in 4 days. But they ended up handing over my package to Loomie Express. Which took 9 days and I still don’t have it delivered to this date. I called customer service to find out. Such a rude agent! She was almost about to yell at me. If you trust loomis with your package. That’s the worst possible thing to do. And you’ll regret is right away! 0 stars for this terrible company!! Same thing for DHL 🤦‍♂️

K C - 2022-12-14

Their customer service is poor. They keep saying the package woukd be delivered soon again and again. Did not happen. Lack of communication. Their drivers don't make any efforts to buzz or even attempt the delivery. I have been waiting my package for almost a week...I have never seen anything like this. Please avoid for your mental well being

Susan Tom - 2022-12-08

Im asking a simple question to the customer service representative if my package is at the Markham location Im not impressed by his answers. He was trying to brush me off. And still hasn't answered my main question. The driver attempted to deliver to my house twice now but im gone all day and I work for a living. I couldn't even set-up a time for him to arrive. I called and ive been waiting on the phone to speak to someone for 20 mins and nobody has attended to me. Now I know why this company only has 1 star. I don't want to go to the Markham location just to find out its not there. Why can't you deliver the package and leave it on the door like Amazon? I really don't want to have to travel to this place if its isn't there. Not a great service!!!

Dennis Romanenko - 2022-09-28

on hold for 30 mins just for the support person to pick up the phone and immediately hang up. how do I know? you could hear the d*ckhead sigh and hang up. now on call #4 and still waiting for the chatbot to assign an agent. How are ya'll still getting business? And the best part: only ship during business hours but can't schedule a time to drop off.... why would you attempt to deliver twice if no one even knows when you're planning to show up?