Purolator Drop Box, Barrie, ON

Matias Contreras - 2022-10-21

I was expecting my package to arrive on Oct 19. I got 2 notifications indicating that there were several failed delivery attempts, but I work from home and there are other 3 people living in the same house. Definitely, there was no one even trying to deliver the package. I requested to know a pickup location to go by myself, but this is the 3rd time that nobody gives me that info and the package keeps going again for "delivery". It has been 3 days without being able to pick up my item and with nobody showing up at my place. The driver did not even bother leaving a delivery notice, so I have no clues on what's happening. Lastly, the customer service representatives (Susan and Brennan) did not even pay attention to my situation and just copied/pasted template answers indicating that nobody answered the door when the driver arrived these 2 times. Definitely a terrible service.

Saumya Shah (sam) - 2022-08-21

It’s been 10 business days and none of the 4 pre paid shipments been picked up or as per tracking number. I wonder if it will ever be on track ! Or were they stolen from the overfilled drop box ?

Ashley Pugh - 2022-09-21

I had an issue and it was resolved 2 weeks after dropping off my package. While I’m glad it was resolved, I think Purolator need to look into the following issues: When I dropped my package off the opening to the drop box allowed me to see other peoples packages. This could easily lead to theft of any package inside. My package didn’t show up as scanned anywhere and I didn’t know if it had made it to its destination until today, two weeks later. It was an Amazon return and I was monitoring the return page on the Amazon app. Maybe if I had looked at the tracking number on the Putolator website it would have showed me the status there. So that’s my fault for not checking both websites. I am glad my package return was successful though.

Ham Fisted - 2022-11-05

As many dropped off a prepaid package (amazon return) and its been 2 weeks and still not being tracked.

Mike Flynn - 2022-10-25

Good location but more location info needed to let people know it is behind the building.. in the winter it can be hard.. plus the lady in the pharmacy must be tired of giving directions lol hire her Purolator!.