Purolator, Stratford, ON

Andreas Rakoczy - 2022-08-31

Ordered a package so that it would come a day while I'm home and the day before delivery the tracker stated a delay but the estimated date didn't change so I made sure I was home. 24 hours later I called customer service and was told it would be delayed to the next day instead. I said it would be nice to know that and she said "We can't call everyone". Useless tracking information needs to be updated. I don't get much from Purolator but there's usually a problem. It's usually the behind the scenes people, every driver I've dealt with has been great. I had a package from UPS that was shipped after this one, from the same area, but UPS was able to get my delivery on time as they stated.

Mary - 2022-07-31

Driver was unable to deliver parcel. Explanation given; address not found. I live in a multi level apartment building very visible from the street. I find it difficult to believe driver cannot locate building. Address is on Google maps. My address was confirmed with Purolator that it is correct. Thank goodness for the customer service people when you call the 888 number. They have been helpful and are my only hope of ever receiving the package.

Margaret Braun - 2022-08-30

Unreal. They can't deliver my parcel because my address was "incorrect" I tried 2 other addresses to see if they could make that work but nope. So after a 2 weeks of trying to get my package delivered I requested to pick it up at the nearest pickup location, so they sent me a notification saying it was ready for pickup, I go there to get it and they "can't find the package" and said they'd send it back out to my location which they still haven't figured out. Absolutely ridiculous.

Captain Canuck13 - 2022-11-30

Absolutely appalling customer service, bold faced lied too , told my package was not at that location, after finding out it indeed was, the lady then advised she could not release it too me as my I.D did not match my shipping address, OK I understand that , I did not argue that and the next day went and got my identification changed to the correct shipping address and my current living address, was refused the package again and told it would be put back out for delivery, the package was again not received via delivery next day, driver was approached and he advised he looked for it that morning but could not find it but had too be at the warehouse somewhere, after speaking with a supervisor twice at purolator head office my package is still unavailable and they all of a sudden cannot find it. Iam still currently waiting too hear from said supervisor and doubt I will…..

Douglas Hughes - 2022-11-30

Absolutely Terrible Delivery. Don't bother paying for Expedited or Overnight Delivery. The delivery drivers continually lie and state they make delivery attempts or blame it on improper address information. Purolator Canada is responsible for the quality of their drivers, but their depot in Stratford is continually not making delivery dates, expect an additional 3 days regardless of what service you paid for. They don't appear to have any concern with customers or meeting the service's paid for. Terrible Delivery! Update: Purolator claimed incorrect address but it was the same. Required driving to the depot to obtain and prove address. Hold times where over an hour on the phone. Further Update: New Package for Delivery, was on Vehicle for Delivery in the morning, at midnight it was updated unable to deliver due to weather. There were no issues with weather during the day or evening in Stratford or my address. On the vehicle again today, it is after 6pm and still no delivery. Absolutely terrible service from Stratford Purolator Depot, and after speaking with a representative from the Depot there appears to be no care to offer the services paid for or to try and be better. Would highly advise using another service for deliveries if in the Stratford depots coverage area.