Purolator, Pickering, ON

Nancy Jackson - 2022-12-15

Terrible service. If sending to U.S use UPS or FedEx. Purolator in U.S uses third party service to deliver (UPS). The employee at the desk put the wrong address on the paperwork, when I went back to have him correct it, he just wrote on the paperwork & said it’s ok, a new label will be printed with correct address. The package was held up in Customs and after a week it was finally released & delivered to the wrong address ( a new label was not printed). My son has not received the package as of yet because it went to wrong address. I also paid for overnight delivery service, delivered before 9am. $145 that’s with 1/2 price discount for Holiday service. Never again

Jeany M - 2022-07-03

I dropped off my package over 1 week ago and no one scanned it in for shipping. The staff were friendly, said to just leave it in the pile like others. When I use the tracking number, there are no updates on my package and it does not even show it has been scanned where I dropped off the package at their facility. Another time my package was deemed delivered to me but I never received it. When I called to inquire, I had to open a claim and the conclusion that purolator gave was they could not locate it and only the shipper (from the company i ordered) can make a claim.

Balvinder Singh - 2022-11-21

I wish we all had choices to pickup the courier service a thing gets delivered from. Two packages from the same place - requiring signature were sent to me. One was said as address not not, and other was marked as owner not at home - a simple knock at the door might have helped. And since the packages were being delivered to my mailing address, I stayed there from 8am to 9pm two days to find I can't get any packages from Purolator. Now I've to go twice to their location to pickup. What a sad affair of mismanagement from the company. And their tag line says "it's a promise." What a joke!!!!

Kayla Boileau - 2022-12-04

I arrived for a bad address package but no tracking number. It was very busy and Lisa helped me in a very patient, friendly and professional manner while managing other staff. She deserves a raise!

Francis Brown - 2022-08-15

Amazon returns on my part. New procedures require no packing, so more work for Purolator staff. Busy time.. Having said that, the single person on duty was very polite and efficient…..